Global Instructional Design Associate

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our XXX office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

This role is focused on planning, designing and create learning offerings for Sales and CS according to top strategic priorities. This includes enablement programs for business go-to-market initiatives, specific Sales and CS roles and Sales and CS skills development.

The Learning Instructional Design Associate will co-ordinate and execution the instructional design for field skills courses as well as broader selling skills learning journeys, ensuring that the learning provided meets the business objectives, is exciting and well-structured for the audience and actionable for immediate application.

The role is strategic due to the variety of topics, broad range of stakeholders and complexity due to the number of offerings.

What you'll be doing

Design and Development Expertise

• Create learning curricula: support the design and development of enablement initiatives in the areas of Sales & CS processes, Udemy systems and products, industry knowledge, and the Udemy corporate vision.
• Consult on projects and recommend design ideas: partner with sales & CS enablement teams, subject matter experts, and facilitators to establish content needs
• Partner with enablement teams to ensure a learning needs analysis has been conducted to identify the knowledge, skills, and competencies required of learners for them to complete job tasks efficiently and effectively
• Transform technical content into engaging and immersive learning experiences
• Create courses and learning content using an array of eLearning and video development tools (Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Photoshop and InDesign)
• Create virtual live courses and workshops based on design concepts for maximum interactivity and learner engagement, using virtual deployment platforms, eg Zoom
• Write and edit storyboards, interactive scripts, and other learning documentation
• Design and develop additional learning materials including PowerPoint presentations, virtual and live instructor-led training sessions, participant/facilitator guides, and job aids
• Ensure content is clear, accurate, consistent, and grammatically fluent
• Design visually appealing, professional content that adheres to Udemy brand guidelines

Industry Expertise

• Audit courses and assist with evaluating the effectiveness of learning programs, making recommendations accordingly
• Apply an understanding of adult learning theories and methodologies
• Remain current with industry trends and practices; challenge yourself to continually innovate and improve your work and the work of the team as a whole
• Work with learning business partner to plan for launch and reporting courses you create

Project Management Expertise

• Successfully manage multiple projects to achieve project goals/meet deadlines
• Work collaboratively with diverse stakeholders to achieve project goals
• Build relationships with cross-functional partners to understand how global audience of learners engages with your content
• Work collaboratively with learning vendors where applicable to create and deliver high quality, best in class Udemy relevant enablement

What you’ll have

• 2+ years of corporate instructional design experience
• Portfolio of work samples demonstrating knowledge of instructional design models and adult learning theories, as well as proficiency in eLearning authoring tools and other design tools
• Excellent oral and written communication and presentation skills, with a Bachelor’s or Master’s degree in instructional design, education, communications, or related field with writing emphasis preferred.
• Highly organized and quality-oriented with attention to details while keeping a good overview
• Strong team player who ca