Job Description Summary

Liberator Medical Supply, a subsidiary of BD, is seeking a Senior Salesforce.com Administrator to improve the work experience for end users and leadership enabling our teams to make accurate customer-first decisions at every level, at the speed business demands. Our vision is to create world-class service capabilities making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable and user-friendly.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The ideal candidate is passionate about Salesforce.com Technology, is an agile practitioner, fosters teamwork, and can build good interpersonal relationships with marketing, sales, technology, operations, leadership and stakeholders with a focus on building the right functionality in the right order and helping overcome obstacles.  This is a highly visible, business impacting position. The successful candidate must be highly analytical, diligent, and naturally curious.

Strategic and Leadership

• Transform business needs into actionable, high-impact Salesforce configurations and development roadmaps aligned with key driver goals.

• Leverage data analytics and visualizations to create compelling insights that inform strategic business decisions and drive continuous improvement.

• Partner with leadership to define critical performance indicators (KPIs) for the Salesforce environment and report on progress.

Innovation and Expertise

• Optimize and maintain the performance and scalability of the company's multi-org Salesforce environment for peak efficiency.

• Design, develop, test, and deploy innovative business solutions across Service Cloud, Health Cloud, Commerce Cloud, Marketing Cloud, and Experience Cloud to enhance user experience and achieve business objectives.

• Automate and optimize processes through workflows, flows, and custom configurations for improved data accuracy, efficiency, and user productivity.

• Stay current with the latest Salesforce technologies and standard methodologies, exploring and recommending innovative solutions.

• Design and implement sophisticated integrations with external systems for flawless data flow and automation.

• Develop custom applications and functionalities to address unique business needs and extend Salesforce capabilities.

• Lead pilot projects and proof-of-concepts for new Salesforce features and functionality.

• Conduct training workshops and share knowledge about Salesforce best practices with the wider organization.

Compliance and Security

• Own and implement security best practices within the Salesforce environment, ensuring data integrity and regulatory compliance.

• Conduct regular security audits and implement robust access controls and user permissions.

• Develop and maintain disaster recovery plans and ensure business continuity in case of system outages.

• Stay up to date on relevant data privacy regulations and ensure compliance with laws.

• Collaborate with InfoSec to address security concerns and potential vulnerabilities.

Communication and Collaboration

• Effectively communicate sophisticated technical concepts to stakeholders with varying levels of Salesforce expertise.

• Build strong relationships with business users and gather feedback to inform Salesforce strategy and development.

• Present clear and concise reports and recommendations to leadership on the performance and impact of the Salesforce environment.

• Participate in collaborative workshops and meetings to define requirements and ensure project alignment.

• Document workflows, processes, and configurations for long-term maintainability and knowledge sharing.

Release Management and Administration

• Implement, lead, and optimize Salesforce DevOps automation, including project configuration, env