Roadside Assistance / Tow Truck Driver

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.

• Utilize GPS and maps to locate member breakdown locations.

• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.

• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.

• Ensure 100% member satisfaction by providing excellent customer service

• Offer value to members through On-the-Go Tow or battery tests / sales

• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.50 for Florida.  Pay rate will be determined based on experience and may exceed starting rate.

• Overtime earning potential at time and a half the hourly wage.

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

• $1,000 sign on bonus; split payout at 90 and 180 days of employment

  **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance bonus

• Fully paid training

• Medical, dental and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holiday

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver’s license

• Are 21 years of age or older

• Possess a valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required

• Will likely be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity.

• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties

• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations

• Have the ability to lift materials weighing up to seventy-five (75) pounds

• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires

• Have prior tow truck driver or roadside service experience

• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members.  Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes.  Spends less than 5% of the time in a temperature-controlled office environment.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to appr