Senior Outbound Sales Manager (Contact Center)

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

The Senior Outbound Sales Manager provides strategic leadership for Public Storage’s outbound sales function, overseeing multiple campaigns and teams to drive revenue growth, conversion improvement, and customer experience excellence. 

Reporting to the Vice President of Sales, this role leads the Outbound Sales Manager and broader outbound operations. The ideal candidate brings strong sales leadership, analytical rigor, and the ability to influence cross-functional priorities. This leader will establish operating goals, evaluate performance against key business outcomes, and use data, analytics, and AI insights to optimize results. 

The role also serves as a key partner to senior leadership, delivering executive-level reporting, recommendations, and insights to support planning, resource allocation, and continuous improvement. 

Key Focus Areas 

• Lead outbound sales strategy and operating model 

• Directly manage and develop the Outbound Sales Manager 

• Drive revenue, conversion, and efficiency across campaigns 

• Use data, analytics, and AI to inform decisions 

• Present performance insights, forecasts, and recommendations to senior leadership 

• Oversee BPO partnerships to improve performance and consistency 

Principal Responsibilities 

1. Strategic Outbound Sales Leadership 

• Lead outbound sales strategy, structure, and performance management  

• Use all available tools and resources to improve sales behaviors, strengthen execution, and increase productivity  

• Leverage call listening, data analytics, observed coaching, AI analytics, and other performance insights to identify opportunities and support development  

• Innovate new sales techniques and approaches to improve conversion and overall team effectiveness  

• Develop supervisors and managers through observed coaching, one-on-one interactions, and ongoing feedback to strengthen leadership skills and performance  

• Manage and develop the Outbound Sales Manager and support team leaders  

• Drive revenue, conversion, and operational efficiency across campaigns 

2. Leadership and Talent Development 

• Coach and develop the Outbound Sales Manager and BPO leaders to improve performance 

• Build organizational capability through leadership development, performance management, and succession planning 

• Ensure strong recruiting, onboarding, training, and retention practices 

• Foster a high-performance culture built on accountability, collaboration, and continuous improvement 

• Assess leadership effectiveness and implement development plans as needed 

3. Revenue and Performance Management 

• Monitor campaign performance to drive rentals and revenue growth 

• Identify trends, risks, and opportunities affecting conversion and attainment 

• Set clear expectations and escalation paths for underperformance 

• Review and approve initiatives that improve conversion, efficiency, and productivity 

• Ensure the team maximizes revenue opportunities through effective sales execution 

4. Executive Reporting and Business Insights 

• Prepare and present performance updates, forecasts, and strategic recommendations to the VP of Sales and senior leaders 

• Translate complex data into clear e