Vice President, Head of Digital - CRO
EquinixAbout the role
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
The Head of Digital for the Chief Revenue Office (CRO) is a business transformation leader responsible for reinventing how Equinix sells, serves, partners and grows. Reporting to the Chief Digital & Innovation Officer and partnering closely with the Chief Revenue Officer, this executive will lead the digital transformation of our entire commercial operating model - from Lead-to-Cash through customer success, renewals, partner ecosystem and digital channels, working closely with other leaders in DIO.
This role is not about implementing technology; it is about delivering measurable business outcomes. The successful candidate will simplify how we operate, accelerate revenue growth, improve seller productivity, strengthen customer and partner experiences, reduce friction across the customer lifecycle, and help build an AI-first revenue organization. They will lead one of Equinix's most strategic transformation programs, ensuring technology, process, data and operating model evolve together to create lasting competitive advantage.
The leader will own the digital product strategy, engineering delivery and operational excellence for the CRO portfolio while partnering across Sales, Marketing, Finance, Customer Success, Business Operations and Product. They will lead a high-performing organization and work closely with AI, Data, Cybersecurity and Enterprise Architecture leaders to deliver secure, scalable and future-ready platforms that support billions of dollars of revenue.
Responsibilities
Lead Enterprise Revenue Transformation
Lead the successful delivery of Equinix's Lead-to-Cash transformation, ensuring measurable improvements in speed, simplicity, customer experience and commercial performance.
Partner with the CRO leadership team to redesign the commercial operating model, simplifying processes and eliminating friction across the customer lifecycle.
Act as a trusted strategic advisor to the CRO, shaping business strategy rather than simply responding to technology demand.
Help drive Revenue Growth for CRO through technology
Improve sales productivity through AI-first workflows, automation and intelligent decision support.
Build the digital capabilities that enable faster bookings, lower churn, higher customer lifetime value and improved commercial efficiency.
Develop and execute Equinix's digital channel strategy, growing digital engagement into a major revenue channel over the coming years.
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