Operations Manager

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

Salary Range: $75,000.00- $80,000.00 

Role Purpose 

The Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.  

What you will be doing 

• Manage daily airport operations, ensuring efficient execution of all operational activities.  

• Oversee staffing, scheduling, and workforce allocation to meet operational demands.  

• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.  

• Monitor operational performance metrics and implement corrective actions to improve service delivery.  

• Lead and develop supervisors and frontline employees through coaching, training, and performance management.  

• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.  

• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.  

• Conduct regular audits and inspections to ensure compliance with safety and operational standards.  

• Manage operational budgets, labor costs, and resource utilization.  

• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.  

• Ensure proper communication of operational updates, policies, and procedures across all teams.  

• Support customer service initiatives and resolve escalated customer concerns when necessary.  

• Drive continuous improvement initiatives to enhance operational efficiency and service quality. 

• Other duties as assigned 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

 What we are looking for: 

• High School Diploma or equivalent. 

• Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.  

• Minimum of 2 years of supervisory or management experience.  

• Strong knowledge of airport operations, safety regulations, and compliance requirements.  

• Experience managing large teams in a fast-paced operational environment.  

• Proficiency with Microsoft Office Suite and operational reporting systems.