Senior Manager, Customer Solutions - Charlotte, NC

 

 

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

 

As a Senior Manager, Customer Solutions at RXO, you’ll be a dynamic leader, driving the growth and operational excellence of our 4PL warehouse business. You’ll streamline processes, boost efficiency and lead a game-changing strategy for our fastest-growing sector.

 

What your day-to-day will look like:

• Lead the management of 4PL warehousing operations, which are critical to the company’s pipeline, ensuring high standards of efficiency, productivity and profitability
• Streamline processes across multiple offices to enhance operational synergy, leveraging advanced technologies and best practices to improve workflow and productivity
• Build and implement commercial strategies to drive growth in the 4PL warehousing sector, identifying opportunities to increase market share and revenue
• Monitor and improve financial performance, including year-over-year growth in gross margin for the 4PL warehousing business, ensuring profitability goals are met or exceeded
• Manage a team of operators who oversee the day-to-day operations of 4PL Warehouse accounts, fostering a collaborative, high-performance culture
• Lead efforts to establish a dedicated branch for tracking and managing progress in 4PL warehousing and internal initiatives, setting clear goals and metrics for success
• Develop and maintain strategic multilevel relationships with key customers, understanding their needs and behaviors to create tailored solutions and strengthen partnerships
• Serve as a sales leader within the region, driving revenue growth, margin and profitability for all 4PL warehouse focus accounts; represent upper management, motivate teams and share best practices to encourage success
• Determine the potential of key accounts, develop corrective strategies for under-penetrated and unprofitable accounts and create action plans to maximize market share
• Drive collaboration with cross-functional teams and stakeholders to develop comprehensive warehouse solutions, ensuring alignment and synergy across the business
• Provide guidance and expertise to support RXO facilities, particularly in key locations such as Miami and Laredo, enhancing operational capabilities and outcomes

 

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 5 years of experience within the transportation, logistics and supply chain industry

It’d be great if you also have:

• Advanced skills in Microsoft Office (Excel, PowerPoint, Word and Project)
• Availability to work a flexible schedule including planned and unplanned overtime, which may include weekends and travel as needed
• Ability to analyze operational and financial data to make informed decisions, identify trends and create data-driven strategies for growth and improvement
• Familiarity with implementing digital solutions in warehousing and logistics operations, such as warehouse management systems (WMS) or automation tools, to drive efficiency
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations