Dedicated Account Manager

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

This role will be responsible for developing, leading, and managing key accounts and be accountable for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.

 

KEY ACCOUNTABILITIES

• Manage account relationships for large and medium customers to ensure excellent customer service is provided
• Develop solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
• Extract and analyze account data and provide sale and service quality data forecast to management
• Create and deliver of MBR and QBR data to meet or exceed global sales and client expectations
• Review account budgets, pricing, quoting, and improving cost effectiveness
• Assist global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s)
• Determine rates and tariffs as well as establish and negotiate contracts
Dedicated Account Manager 5/20/2024
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• Strategically partner with other departments, including Sales, to ensure continual and consistent service is provided
• Expedite the movement of freight to help fulfill the shipper’s transportation requirements.
• Contact vendors and/or claims adjustment departments in order to resolve problems with shipments
• Manage customer order analysis and complex load building
• Provide reporting as requested by the customer
• Liaise with Accounting, Credit, and Settlement Departments to resolve customer inquiries
• Collaborate with Logistics Account Managers to ensure coverage of all loads and maximize carrier opportunities
• Assist sales with rates with customers for transportation and/or brokerage services
• Quote competitive rates, enters complete and accurate load details. Creates relationships with internal and external customers and responds to their requests in a timely manner
• Take accountability for tracking and communicating pertinent information related to customer shipments
• Additional responsibilities and duties as needed

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

• 5 years of experience in logistics, supply chain management, or a related field
• Proven track record in account management, with demonstrated client retention and growth success
• Strong negotiation, communication, and presentation skills
• Exceptional problem-solving and analytical abilities
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software)
• Willingness to travel to meet with clients and attend industry events
Experience with lean management principles and continuous improvement methodologies is preferred

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between a