Manager, Client Engagement

Summary:

The Client Engagement Team serves as the principle executive contact with Ovation Healthcare’s Supply Chain members. In this role, the Client Engagement Manager is responsible for working with the members, specifically the C-Suite, Executive Leadership, and Supply Chain team within the facility to drive value and savings to enhance their performance, as well as expanding Ovation Healthcare’s footprint with the member and driving growth. The Client Engagement Manager establishes and maintains professional business relationships, expedites the utilization of Ovation Healthcare contracts and offerings by the members. The Client Engagement Manager serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly for the purpose of helping them achieve savings, improving performance, promoting standardization, and eliminating waste in the Supply Chain function and other key areas of their enterprise. The Client Engagement Manager has leadership responsibility to develop and maintain a robust account plan and executing against that plan to identify opportunities for his/her accounts to improve operational and financial performance. The Client Engagement Manager effectively utilizes various data and analytics tools and reports to analyze and present key opportunities to the member(s) s/he supports, as well as summarizing and presenting savings results and other key information to the member(s). The Client Engagement Manager works to coordinate Ovation Healthcare resources to ensure that Ovation Healthcare members are supported as effectively as possible, experiencing superior service that results retention, as well as advocacy and promotion of Ovation Healthcare to prospective members. This high profile and professional position may be home-based or office-based, depending on location of account assignments. Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities. The ability to travel up to 50%, including overnight travel, is required for the role.

Key Responsibilities:

• Move strategic customers from current state to a trusted strategic partnership; formalize partnership through an agreement that is recognized across Ovation Healthcare and the account.

• Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives.

• Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration.

• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel.

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success.

• Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations.

• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.

• Keeps the organization’s vision and values at the forefront of decision-making and action.

• May supervise staff assigned to support responsibilities for specific customers.

Knowledge, Skills & Abilities:

• Working knowledge of healthcare industry, supply chain, GPOs, clinical and business personnel

• Supply Chain Processes - Demonstrated understanding of end-to-end supply chain processes.

• Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc.

• Advanced skills in Microsoft PowerPoint and Word.

• Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.

• Ability to demonstrate financial knowledge and business acumen.

• Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated.

• Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.

• Exceptional Project Management, communication, negotiation and presentation skills

• Proven ability to successfully manage multiple projects