Order to Delivery Program Management Analyst

Job Description

Job Description

As the Order to Delivery Program Management Analyst, you are the execution engine for OTD transformation. You own the integrated roadmap, coordinate cross‑functional teams, and give leaders clear, data‑driven views that enable fast, confident decisions.

Key Responsibilities

• Own and maintain an integrated OTD transformation roadmap across epics, waves, and releases (e.g., OTDS hardening, VBARS decommission, incentives, and more).
• Coordinate work across GBS, IT, and OTD business teams, aligning scope, timelines, and dependencies.
• Run tight governance routines – steering meetings, decision reviews, and key stakeholder touchpoints with clear agendas, decisions, and follow‑through.
• Define and track program KPIs and health metrics, using standard Future o Finance/ Transact to Deliver / Jira reporting and dashboards.
• Manage end‑to‑end execution from Discover through Value Realization, ensuring milestones are hit and risks are actively managed.
• Lead resource planning and allocation, tracking capacity, onboarding/offboarding, and identifying gaps early.
• Maintain a living RAID log (risks, assumptions, issues, dependencies) and drive timely mitigation and escalation.
• Own program status reporting – concise, leadership‑ready views of schedule, scope, risk, and value.
• Turn data and program signals into clear recommendations and decision options with trade‑offs spelled out.
• Use Jira / EazyBI and other tools to provide timely visibility into progress and blockers across workstreams.
• Champion Future of Finance / hybrid-agile-waterfall ways of working, ensuring OTD efforts follow leadership agreed methods and controls.
• Standardize and continuously improve program management practices (status templates, governance calendar, decision/RAID logs).
• Build strong relationships across OTD, GBS, IT, and external partners, aligning goals and resolving conflicting priorities.
• Support change management and communications, preparing materials and talking points for different audiences.
• Act as a trusted advisor to OTD leaders, surfacing insights, early warnings, and recommended interventions.

Skills & Abilities (Required Qualifications)

• Proven program project management experience leading multi-workstream, cross-functional initiatives (ideally in Finance, Order to Delivery, or enterprise transformation contexts).

• Excellent attention to detail, with a track record of maintaining high-quality plans, RAID logs, governance artifacts, and status reports.

• Demonstrated success managing integrated roadmaps, multiple epics, and complex dependency structures in tools such as Jira or Azure DevOps.

• Strong resource planning and allocation skills, including experience with capacity planning, onboarding/offboarding, and balancing demand across multiple projects.

• Program reporting and analytical skills – able to distill large volumes of data (sometimes from disparate data sources) and inputs into clear, decision-ready insights and recommendations.

• Strong executive communication and storytelling skills (written and verbal), including experience presenting to senior leadership and driving decisions through structured options and trade-offs.

• Ability to work across multiple stakeholder groups (GBS, IT, business, external partners) and influence without direct authority in a matrixed environment.

• Experience working within structured methodologies (e.g., Agile / Hybrid Agile, Operational Excellence, LEAN, or similar) and applying them pragmatically to complex programs.

• 5 Years Exp in Program, Project, Portfolio Management
   

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]

Relocation: This role May eligible for relocation benefits

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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