Project Coordinator - The UPS Store - NY

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Job Description:

Job Summary:

The UPS Store (TUPSS) is seeking a highly capable Project Coordinator who is ready to spearhead operational guidance and support within our franchise network related to event and construction projects. In this role, you will be responsible for ensuring the seamless execution of center events, including franchise renewals, ownership transfers, remodels, relocations, and new center build-outs. Acting as the primary liaison between franchisees, vendors, and UPS, you will oversee administrative, technical, and construction workflows to uphold the highest standards of professionalism and service excellence. 

Roles & Responsibilities: 

·         Take ownership of end-to-end responsibilities for new store buildouts, including strategic participation in key meetings, meticulous coordination of design processes, comprehensive management of trackers/spreadsheets/paperwork, oversight of construction activities, and timely project completion. 

·         Provide comprehensive support for relocations, remodel extensions, and voluntary remodels, demonstrating proficiency from design initiation to compliance packet submission. 

·         Execute smooth ownership transfers, managing all requisite paperwork, coordinating intricate design processes, engaging in rigorous construction coordination, and ensuring unwavering compliance. 

·         Facilitate franchise contract renewals with precision and dedication, carefully managing paperwork, orchestrating seamless design processes, closely monitoring construction activities, and ensuring commitment to timeline compliance throughout. 

·         Serve as the primary point of contact between The UPS Store, Inc., UPS, vendors, and franchisees, addressing inquiries, resolving concerns, and ensuring seamless communication channels at all times. 

·         Conduct regular touchpoint calls with franchisees to provide comprehensive project updates, facilitate efficient paperwork completion, and communicate clear next steps with precision and professionalism. 

·         Proficiently manage project schedules for franchisee training, ensuring adherence to policies, procedures, and responsibilities. 

·         Collaborate cross-functionally with operational franchise consultants, actively participating in networking meetings and activities aimed at enhancing store performance and fostering a culture of excellence and innovation. 

Preferred Competencies: 

·         Demonstrated proficiency in maintaining a process-driven approach, coupled with a commitment to timeline compliance, continuous improvement, and operational excellence. 

·         Exceptional communication skills, encompassing both written and verbal proficiency, to effectively convey complex project updates and requirements with clarity and precision. 

·         Proven ability to cultivate and nurture strong relationships with internal and external stakeholders, fostering trust and collaboration. 

·         Self-motivated and disciplined, with an innate ability to thrive in both on-site and remote work environments, maintaining focus, organization, and productivity amidst challenges and setbacks.