Associate Customer Svc Rep

Symetra offers a thrilling chance to become part of our team as an Associate Customer Service Representative! 

About the role 

 

In the role of Associate Customer Service Representative, you will be responsible for providing telephone support to our customers and agents. You will assist with multiple types of requests in both written and verbal communication related to pending new business applications and in-force transactions.  

What you will do 

 

• Handle inbound and outbound calls from clients and representatives  

• Assist with requests related to New Business, Claims, and In-force policies 

• Resolve inquiries by navigating multiple administrative systems 

• Deliver timely, thorough, customer service while maintaining clear documentation of the interaction 

• Process basic transactions and customer service requests with a strong focus on accuracy, quality, and service level commitments

 

Why work at Symetra  

 

“Symetra will spoil you.  There aren't many companies that will put as much effort into you being a success as Symetra.  The culture will challenge you but simultaneously put you at ease.  Failure is seen as integral to the learning process so there is less reason to be fearful of it.” Kerry S. - Senior Systems Analyst  
 
“Working for Symetra is different in that it is like a community. They create space for everyone with different groups you can join such as community volunteering, diversity & equity, and even a parent group.” Rashell C. -  Underwriting Analyst  
 

What we offer you 

 

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. 

• Flexible full-time or hybrid telecommuting arrangements 

• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% 

• Paid time away including vacation and sick time, flex days and ten paid holidays 

• Give back to your community and double your impact through our company matching  

• Want more details? Check out our Symetra Benefits Overview  
   

Compensation 

Hourly Range: $22.00 - $30.87 plus eligibility for Company Annual Bonus 

Qualifications