Assistant General Manager, Resort Pool

YOUR MISSION (The Job Description)

The Assistant Manager - Resort Pool will play an important role in coordinating, managing, and overseeing the Resort Pool, food & beverage, and cabana services to ensure profitability and maximization of guest service according to established objectives. The Assistant Manager - Resort  Pool will be responsible for establishing implements and monitors department objectives, standards, guidelines, and other administrative processes to aid in achieving proper management of the department.

Qualifications

THE NITTY-GRITTY (The Essential Job Duties)

This role will work closely with the General Manager to:

• Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
• Assist in coordinating with Marketing and Promotions to ensure successful execution of poolside activities
• Conduct monthly physical liquor and linen inventory to track Resort Pool cost of sales and ensure company assets are accurately accounted for
• Oversee, control financial pages of all areas in this department. Capability to budget, forecast and track expenses and revenues in all areas of the department
• Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
• Monitor inventory items to ensure proper control, the ability to facilitate guest's needs and maintenance of Resort Pool standards
• Assist with researching, evaluating and implementing programs to promote facilities and profitability in all areas of the Resort Pool
• Take all necessary precautions to maintain a safe environment and make intelligent decisions regarding the Resort Pool
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers, resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in The United States
• Must be at least 21 years of age
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Ability to work a flexible schedule
• Always communicate effectively, with customers as well as all levels of employees
• Observe and direct actions of subordinates
• Review and comprehend all necessary documentation
• Effectively and efficiently move around work area
• Clean, operate the vacuums, power wash the decks and basics of maintaining a pool

WOULD BE NICE TO HAVE'S

• Familiarity with superior customer service skills required
• Must have the ability to lead and supervise
• These skills and abilities are typically acquired through a minimum of 3 years' experience working in a beach club or related area, and 3 years of managerial experience in food and beverage business preferred

THE WORKING CONDITIONS

• Lift up to 60 pounds of equipment or supplies, and m