Principal Project Manager (IT Controls & Communications)

West Creek 4 (12074), United States of America, Richmond, Virginia

Principal Project Manager (IT Controls & Communications)

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. 

As a Principal Associate Process Manager supporting the Tech Controls Automation and Monitoring team within AX Risk & Controls, you will join a smart, talented team responsible for driving essential initiatives across our Technology controls and automation programs. In this role, you will be instrumental in advancing our Technology controls automation strategy and enhancing key processes. As a key contributor, you will help to design, implement and oversee multi-year projects focused on strengthening control resilience, sustainability, and improving operational efficiency across Tech divisions. The ideal candidate will bring extensive expertise in process management and project leadership, especially within technology or risk management functions, to steer complex initiatives that align with our strategic objectives.

Your responsibilities will include designing streamlined workflows, establishing efficient reporting protocols, and creating communication structures to foster cross-functional collaboration. Exceptional communication skills are a must, as you’ll be crafting impactful presentations, managing regular executive-level reporting, and ensuring alignment on key objectives across divisions. This position offers a unique opportunity to make a significant impact by influencing strategic decisions, developing innovative solutions, and setting a high standard for project and process execution across the organization.

A qualified candidate will have: 

• Excellent communication skills with a track record of developing influential presentations and materials for senior audiences

• Strong analytical and problem-solving abilities, with a proactive approach to process improvement and optimization

• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities

• Proven ability to manage and prioritize multiple high-impact projects with competing deadlines

• Expertise in developing and implementing scalable processes that drive efficiency and effectiveness

• Experience with data visualization tools (e.g., Tableau, Power BI) to create insightful executive-level dashboards and reports

• Knowledge of risk management and controls frameworks, including automation principles and best practices

• High attention to detail and commitment to accuracy in reporting and documentation

• Ability to navigate complex organizational structures and build productive relationships across divisions

• Experience working with process improvement methodologies (e.g., Lean, Six Sigma) is a plus

• Familiarity with project management software (e.g., JIRA) and collaboration tools (e.g., Confluence)

• Strong strategic thinking skills with a focus on aligning processes with organizational goals and objectives

• Excellent written and verbal communication skills, including the ability to communicate complex ideas clearly and effectively

• Ability to anticipate risks and proactively develop contingency plans to ensure project success

General Responsibilities: 

• Execute multi-year programs focused on improving tech control effectiveness, automation and monitoring

• Develop and implement project plans for initiatives such as the Metadata Refresh and Ineffective Controls Reporting

• Continuously assess and refine control processes to drive operational efficiency and sustainability

• Oversee monthly and quarterly executive reporting for control health and effectiveness, including creating strategic presentations and dashboards for senior leaders

• Establish efficient reporting protocols and action tracking, with a focus on clarity, transparency, a