Director of Operations | Full-Time | Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

In consultation with the Assistant General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the arena including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, security, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, vendors and technicians, assuring the highest quality service program to reinforce booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the Assistant General Manager. 

 

This role will pay between $85,000-$95,000 and is bonus eligible. 

 

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until August 15, 2025. 

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that is serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers . The Santander Arena has hosts an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually. 

Responsibilities

• Oversees overall daily operation and maintenance of the facility and all systems 
• This includes HVAC, sound, electrical, plumbing, venue security, fire protection, life safety, workplace safety, communications, landscaping, pest control, waste management, custodial services, etc 
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary 
• Oversees the advancing and communicating of event information to the appropriate departments and staff 
• Oversees the operation of event set-up and tear-down, i.e. converstions, stage risers, chairs, signs, tables, linens etc 
• Acts as liaison with community partners for all facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc) 
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures 
• Responsible for Health & Safety compliance 
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Emergency Procedures, Fire Code Rules & Regulations, etc) 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service 
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate  
• Track and log all preventative maintenance items  
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users 
• Direct and monitor the work of contractors, engineers and architects on building projects  
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations  
• All other duties as assigned by the General Manager 

Qualifications

• B.S. or B.A. degree from an accredited college/university 
• 5 years experience in facility operations management 
• Must show demonstrated knowledge of facilities venue management, supervisory skills and experience in work crew supervision in facility operations 
• Ability to work event nights, weekends and holidays as required 
• Knowledge of budget preparation and control 
• Knowledge of OSHA requirements 
• Knowledge of boilers, chillers, refrigeration and ice making 
• Knowledge of fire alarm / fire protection systems 
• Know