Creative Project Manager

Creative Project Manager

Remote, West Coast, US

$60k-$80k plus bonus & benefits 

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

The Creative Project Manager is responsible for overseeing the end-to-end execution of creative projects across direct mail, digital, email, paid media, web, and integrated marketing campaigns. This role serves as the operational bridge between clients, account teams, creative, production, analytics, and operations to ensure projects are delivered accurately, on time, within budget, and according to scope.

The ideal candidate is highly organized, detail-oriented, responsive, and experienced in managing complex, multi-channel marketing programs. They should understand how creative work moves across different media, with particular knowledge of direct mail, print production, and digital marketing.

This role requires more than schedule management. The Creative Project Manager must be able to review, organize, and interpret stakeholder comments, identify missing or conflicting direction, and translate feedback into clear, actionable revisions for the creative team. The right candidate brings sound judgment, asks thoughtful questions, and can provide useful input when feedback may affect creative quality, production requirements, timing, or scope.

Experience managing creative workflows, stakeholder feedback, and production details is more important than familiarity with every individual software platform. The right person will bring the core skills needed for the role and be comfortable learning the specific tools used by the agency and its clients.

Project Intake and Planning

• Lead project intake and requirements gathering from account and client teams. 
• Review creative briefs for completeness and identify missing information before project kickoff. 
• Define project scope, deliverables, timelines, dependencies, milestones, and approval requirements. 
• Partner with Account Teams to develop detailed project plans and production schedules. 
• Ensure all projects are accurately entered, maintained, and documented within Wrike. 
• Identify potential production, timing, resource, or compliance concerns early in the process. 

Creative Feedback and Revision Management

• Own the end-to-end creative review process by collecting, organizing, prioritizing, and documenting feedback from multiple stakeholders. 
• Review comments carefully to understand the intended change, identify inconsistencies, and determine when clarification is needed. 
• Consolidate overlapping or conflicting comments into a clear, actionable direction before assigning revisions to the creative team. 
• Translate approved feedback into detailed revision instructions within Wrike. 
• Prepare organized revision packages that allow any available creative team member to access the files, understand the requested changes, and complete the work with minimal additional clarification. 
• Maintain accuracy and attention to detail across copy, imagery, offers, calls to action, legal language, specifications, and production requirements. 
• Apply creative and production judgment when reviewing feedback and raise thoughtful questions when requested changes could affect quality, brand consistency, timing, scope, or technical execution. 
• Confirm that completed revisions accurately reflect approved comments before returning work for review. 

Workflow and Resource Management

• Manage project workflows through Wrike from initiation through final delivery. 
• Assign tasks, establish deadlines, and monitor workload distribution across creative and production teams. 
• Coordinate review cycles between client collaboration platforms, such as Figma, and internal project management workflows