Accounts Receivable and Billing Specialist

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a hands-on Accounts Receivable and Billing Admin to own the collections process and provide assistance/backup to our Billing Supervisor to the Invoca Accounting department. Invoca's leading Software-as-a-Service product is sold on a recurring monthly basis. The successful applicant will be joining a fun, fast paced, high-growth company and will be involved in the building and improvement of business processes. Attention to detail and a positive outlook are musts.

You Will:

• Own the entire cash collections process, including collections communications with customers and applying customer payments
• Review outstanding A/R and provide weekly status updates on aging and estimated collection timing.
• Internal communications related to AR
• Assist accounting with reconciling all payments and collections.
• Serve as backup to our Billing Supervisor to perform billing (including manual billing) and related accounting/month end close tasks out of our Zuora and NetSuite platforms
• Other project based tasks as assigned

You Have:

• 4 year college degree in Accounting or related field preferred or equivalent experience
• 2 - 3 years experience in the collection process
• Zuora experience a plus
• Netsuite experience a plus
• Excellent written and verbal communication skills
• Extreme attention to detail and organizational skills
• Ability to multitask and prioritize
• Fast learner, ability to thrive in a high-energy, fast-paced environment
• Process orientation - You not only assumes ownership of existing processes but also look for opportunities to improve processes
• Positive attitude and work ethic

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $26.68 to $38.81 per hour / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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