Human Resources Business Partner, PEO

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

Summary

The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships Human Resources Business Partner service skills.

The Human Resources Business Partner is the main escalation point for any client related inquiries. S/he acts as a liaison between different internal business partners and Resourcing Edge clients.

The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in the area of quality, client retention and productivity.

This position also maintains standard operating procedures and updates training materials. As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success. Role and

Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.

• Provides guidance and support to client inquiries regarding payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.

• Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc. o Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.

Ensure clients maintain a favorable perception of RE’s service delivery and quality.

• Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.

• Conduct new client orientations, including benefits enrollment, and new hire on-boarding.

• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.

• Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.

• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.

• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.

• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Traits & Competencies:

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

Teamwork – Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.

Quality – Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.

Safety and Security – Observes/implements all safety and security procedures. Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications:

Required • Education and/or Experience –

Bachelor’s degree preferred; or 6 plus years’ experience will be accepted in lieu of degree.

3+ year’s professional Operations, Client Services, Account Management and/or Sales experience.

Demonstrated ability in customer service, and problem resolution is required. •

Computer Skills – To perform this job successfully, an individual should be pro