Senior Director, Marketing Operations

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. 

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. 

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online. 

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: Health, dental, vision, retirement plans with company match, PTO, parental leave and an education & training fund ($1,000 local currency annually). Benefits vary by geography and will be discussed in more depth during the interview process.
• Flexible Hybrid Working Environment: Our offices provide weekly lunches, delicious coffee and frequent social events. Dedicated parent rooms, gyms (in some locations), lounge spaces and flexible workstations create an environment that supports your well-being.
• Wellness: We provide a variety of workshops, wellness events and a free subscription to the Headspace app to help our team members perform at their best.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

 

Position Summary:

We are seeking a talented and strategic, systems-loving, and number-crunching cross-functional marketing leader to join our dynamic team at Trulioo. In this role, you will play a pivotal part in aligning our marketing efforts with our strategic priorities, gathering insights for performance analysis all while ensuring systems are operating as designed along the way. This senior role will also be responsible for supporting the CMO and team in various essential functions such as weekly, monthly, and quarterly planning, communications & reporting.

What you'll be doing:

• Work closely with CMO to manage priorities on a weekly/monthly/quarterly basis.
• Collaborate with the marketing team and key stakeholders to identify and prioritize strategic initiatives, including Ideal Customer Profile (ICP) development and other critical projects.
• Ensure that marketing strategies are aligned with overall business goals and objectives.
• Monitor progress and make data-driven recommendations to refine strategies as needed.
• Gather inputs and data to prepare regular (weekly/monthly/quarterly) reviews and analysis (i.e. decks) of the marketing team's performance.
• Work with Marketing and Revenue Operations + Data Science as needed to ensure comprehensive reports and dashboards are in place to track key performance metrics, providing insights and recommendations for improvement.
• Work closely with the marketing team to implement adjustments and optimizations based on performance data (from prior reports & dashboards).
• Operate as POC for CMO on budget management, team coordination, and project coordination as needed.
• Play a crucial role in ensuring that the marketing department operates efficiently and effectively.
• Work closely with Marketing Operations to align and optimize the execution of strategy; jointly spearhead weekly/monthly quarterly reporting.
• Support the CMO and the broader marketing leadership team in various important and functional tasks.

You have:

• Bachelor's degree in Marketing, Business, or a related field. 
• Proven experience in a senior marketing role with a focus on strategic planning and cross-functional collaboration.
• Strong analytical and data-driven mindset with the ability to derive actionable insights from performance data.
• Exceptional communication and leadership skills to foster collaboration and drive results.
• Proficiency in mark