Customer Service Representative - Bilingual(Spanish)

WSP is seeking a full-time Customer Service Representative - Bilingual(Spanish)!

This position will sit out of our Irvine, CA office.

This role will be onsite in the Irvine, CA area and starting pay is $19.50/hr with full benefits.

This Opportunity

The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center.  This may include phone and email response, inbound call customer service, walkup customer service and inbound mail response.  CSR may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules to balance manpower or meet the needs of the company.

Your Impact

• Process customer inquiries as inbound phone calls, mail and email to include, but not limited to, payments and updates
• Address customer disputes.
• Recognize and alert the Customer Service Manager of any unusual customer problems and trends seen in customer calls.
• Process all returned mail.
• Ensure proper postage/shipping costs is affixed to outbound envelopes/packages.
• Investigate and provide information for any court hearings or public requests.
• Handle cases through the Case Management System, including Better Business Bureau (BBB) complaints, state escalations, subpoenas and law enforcement requests.
• Handle and maintain large accounts (fleets and rentals).
• Perform various clerical functions to include filing, handling deliveries, etc.
• Process customer requests for new and additional transponders.
• Ensure transponders are properly stored at the completion of each shift per Standard Operating Procedure.
• Assist with monitoring and requesting supplies needed.
• Meet or exceed performance criteria and comply with company policies and procedures.

Who You Are

Required Qualifications:

• Must be able to pass a background check
• Experience in a call center environment
• Ability to provide exceptional customer service through strong listening and problem-solving skills.
• Ability to adhere to attendance requirements.
• Ability to achieve and maintain departmental performance standards.
• Bilingual (English/Spanish) 
• Excellent verbal and written communication skills.
• Knowledge of MS Office and Windows, proficient typing skills.
• Strong interpersonal skills and the ability to communicate with many diverse levels within the organization.
• Exhibit eagerness, flexibility, self-initiative and a positive and professional attitude.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. 

Compensation

Expected Pay (California only): $19.50/hr 

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your