SVP, Group Client Service Leader

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our SVP, Group Client Service Leader you will…

Oversee and lead account management processes on your respective accounts within our CPG practice.  You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, media, and technology solutions innovative, smart, and compelling. This position involves consistent client contact and operates at a high level in all aspects of account management.

Be Accountable and Responsible

Business

• Bringing a range of established CPG client relationships, partnering effectively with account, channel, creative, and strategy leaders to deliver game-changing solutions that grow the portfolio.
• Responsible for portfolio business performance, ensuring a growth-oriented mentality, and finding creative solutions to business challenges above and beyond planned annual projects.

Strategy

• With a deep marketing mindset, understand the client business holistically, and where they are on the digital maturity scale, to provide strategic considerations/solutions as required.
• Serve as strategic advisor to lead CPG portfolio, creating and implementing strategic and tactical plans that help clients drive business performance while achieving their objectives.
• Lead annual brand planning, then oversee both the development and execution of strategic roadmaps that position the team as thought leaders and indispensable business partners.

Relationships

• Build a highly trusted, inspiring, and motivating environment that leads to a high level of collaboration with the output of wow work that delights clients.
• Responsible for establishing and nurturing client relationships through continued relevant solutions that shape the brand in alignment with corporate values and industry standards.

These are the qualifications we’re looking for

• 15+ years of experience in marketing services for CPG brands  with 10+ year experience within a leadership role
• Bachelor’s Degree in Business or Marketing (MBA a plus) or equivalent work experience
• Proven track record of delivering business results while pursuing organic growth within the brands under your leadership
• Experience thinking holistically across a brand portfolio, providing strategic brand expertise and partnership across several brand stakeholders
• Complete understanding of the in-store on-shelf marketing dynamics
• Ability to establish strong relationships with clients, including C level, delivering strategically sound recommendations and thought leadership in support of their business
• Natural problem solver who thrives in an entrepreneurial environment

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And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud