Guest Experience Team Member

Description

PLEASE JOIN US FOR OUR JOB FAIR ON MONDAY 4/21, TUESDAY 4/22, AND WEDNESDAY 4/23 BETWEEN 7AM-12PM AT OUR SOUTH END LOCATION.

THE ADDRESS IS: 1515 S. TRYON ST., #105, CHARLOTTE, NC 28203

TIME:  7AM-12PM

WE WILL BE CONDUCTING INTERVIEWS AND HIRING ON THE SPOT.  WE HOPE TO SEE YOU THERE!!!

WHO WE ARE

The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house! Naturally, we don’t use any artificial ingredients in anything we make, because, well - that’s gross! If we wouldn’t serve it to our own family, we definitely wouldn’t serve it to yours! Coffee? Yep! We serve Intelligentsia Coffee and have crafted a coffee menu that pleases all palettes. Lastly, to what makes The Salty- The Salty, is our obsession with customer service. Today’s day and age it’s so easy to get lost in your phone, lost in the madness of the world, so we try to create an environment that is an escape from that hazy life. A place that you know as a customer you’ll receive a positive consistent donut and experience each time. This obsession all starts with you.

WORK ENVIRONMENT

The Salty is a fast-paced, team-oriented operation both in the back and front of the house. The primary focus of our company’s management team is to lead by example, inspire, effectively and openly communicate and be collaborative with the rest of their team. There’s no “I” @ The Salty. There’s nothing that anyone is “too qualified” to do. We’re all working with the same intentions and for the same goal, which is to make The Salty not only the most delicious donut shop around, but also a benchmark in the F&B industry when it comes to experiential food and beverage. Ambitious? You bet! Impossible? Nope! - Now let’s get to work and absolutely CRUSH it! 

THE JOB

We call our ‘Cashiers’ Guest Experience Team Members! Why? They are an integral part of the guest experience, through the face-to-face customer interaction. Our delicious donuts and coffee can speak for themselves, but it takes an incredible front of house team to round out our customers' experience in our stores. This position will be responsible for crafting thoughtful and personalized experiences for our guests from greeting them, ringing up their order, packing their donuts, as well as working occasionally barista shifts, where they’ll be responsible for making our customers’ coffee and tea. The Guest Experience Team Member reports to the Store Manager and Assistant Store Manager, and will be empowered to make their own decisions that create the best experience for our guests. We encourage all our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep your store running smoothly! No matter what position you start in with us, you will have the opportunity to be cross-trained and will be tasked to take on different positions within our team. 

Requirements

What We Offer

• Schedule flexibility
• Weekly Competitive Pay plus Tips
• 6 weeks paid parental leave
• Health, dental and vision benefit plan options for full-time team members
• Matching Health Savings Account
• 401(k) with company match
• Company paid life insurance
• Employee Assistance Programs
• Pet Insurance
• 40% off all merchandise, donut and coffee orders, and catering
• Friends and family discount
• Anniversary Program
• PTO
• Opportunity for growth, development and advancement in a rapidly growing company

ABOUT YOU

• Food, Restaurant, Team and/or Customer Service experience
• A team player with a positive can-do attitude
• Quick and adaptable learner
• Excellent and collaborative communication skills
• A knack for delivering personable customer service and a desire to make connections with guests everyday
• Accountable in upholding high standards
• Open availability including weekends and holidays

YOUR RESPONSIBILITIES AT THE SALTY

A positive attitude

• Maintaining professionalism in the workplace. Balancing customer service and a great camaraderie within the company. 

Customer service

• Mastering the art of knowing your customers - who your regulars are and what they order.
• Assisting customers in a happy, positive, genuine way all of the time to ensure they feel at home.
• Keeping a welcoming attitude; guiding customers through the menu to find something they like.

Attendance