Counter Sales Lead

Description

SUMMARY

The Counter Sales Lead position will be an integral part of the operations and be a champion for driving company goals and initiatives.

PRIMARY RESPONSIBILITIES

• Assisting in training and developing employees on the company’s platforms and systems and
• helping them complete their tasks
• Perform all sales and operational functions at the store sales counter, including order
• processing, product application, pricing, and order fulfillment
• Proactive outreach on designated house accounts for business growth
• Assist our customers with sales, questions on products, and other information as needed,
• with prompt, friendly, and professional service
• Assist customers and other sales associates by pulling orders
• Understand and use all cross-reference materials and technical manuals
• Making sure open orders are up to date for all counter employees, all will-call orders are ready
• for pick-up, and all counter tickets are shipped each day
• Process orders and returns and fill out all necessary paperwork neatly and correctly
• Handle customer phone sales and questions
• Maintain the cleanliness of the counter area, restrooms, and customer areas as needed
• This position requires an individual who works well in a team environment to build positive
• relationships with repeat plumbing and HVAC customers
• During busy times the role may act as a runner and focus on pulling orders exclusively

ADDITIONAL RESPONSIBILITIES

• Assist Branch and Assistant Manager (if applicable) in administrative duties such as cash reports and sorting
• the daily invoices
• Assist Warehouse by loading and unloading trucks, order fulfillment, inventory control, and
• Warehouse cleanup

Requirements

REQUIREMENTS

• High School diploma or equivalent
• Basic reading, writing, and arithmetic skills
• Verbal and written communication skills and the ability to type
• Strong customer service skills
• Computer skills
• Experience in the trades a plus

WORKING CONDITIONS

•  Combined retail and warehouse environment and have frequent dealings with the general public
•  Work involves standing and frequent lifting of materials and product up to 50 pounds
•  Forklift operation
•  Fast paced and physically demanding at times

BENEFITS

•  401(k) matching
•  Profit-sharing
•  Health, vision, and dental insurance
•  Short-term disability
•  Paid time off
•  Employee discount

PAY

•  Salary

HOURS

•  Based on business needs (Ranges from 40-50 hours per week)
•  Saturdays if there is a business need