Field Service Technician - San Diego, CA

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Navy ELMR is geographically the largest, most complex ASTRO system in the world. The San Diego FST will be responsible to implement monthly OS patching across one of the CONUS zones and will be based in San Diego, CA within the San Diego Master site. The patching includes, but is not limited to, monthly patch updates to Windows clients, Windows servers, RHEL servers, McAfee AV updates, and SQL data bases. Provide detailed weekly reports of activities and accomplishments. Open and manage cases with the Motorola Solutions System Support Center (SSC). Must have knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

Responsibilities:

• Extensive verbal and written communication within the NAVY ELMR team.

• Implement patching updates as provided by the Motorola Solutions ASTRO Security Update Service.

• Diagnose and troubleshoot patching-related problems in a dynamic, high-stress production environment on an ASTRO 2020 HSE system. 

• Report on time on site daily 5 days a week.

• Some domestic travel of up to 25% annually may be required to customer sites.

• Collaborate with other FSTs on the team and Engineering as needed during normal daily maintenance within the master site, dispatch sites, and RF sites.

• Strong organization skills and a high attention to detail.

• Self motivated team player with a strong work ethic.

• Punctuality is a must and is highly critical in this position.

• Ability to use and demonstrate MS applications, Google email, and software tools.

Additional Requirements:

• Must be willing and able to obtain DoD Secret-level clearance as required.

• Required to complete standard form 86 questionnaire for national security positions.

• Provide rotating on-call support shared amongst the team of FSTs.

• Demonstrated experience working in IT production environments.

• Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality.

• 2+ years in IT, networking, technician, field service, system technician/specialist.

• Must be in possession of Comp TIA Security+ certification or be capable of obtaining within the first 6 months of employment.

• Must be in possession of minimum ETA CET-a certification or be capable of obtaining within the first 6 months of employment.

• At least 2+ years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.

• Excellent knowledge and demonstration of hardware and software tools.

• Experience with ESXi