Director, Supply Chain Management – Continuous Improvement – Next Gen Network

Position Summary...

The Director of Continuous Improvement for the Next Gen Network is responsible for leading strategic initiatives across network. This role drives continuous improvement and large-scale projects to deliver value for associates, customers, and the overall supply chain. The position is based in Bentonville, AR, with anticipated travel up to 75%.

What you'll do...

What You'll Do

Strategic Leadership & Business Planning 

• Develop and implement business strategies aligned with customer needs and organizational goals. 

• Build and lead internal and external partnerships to support business initiatives and associate engagement. 

• Analyze costs, forecasts, and operational metrics to inform strategic decisions and resource allocation. 

Process Improvement & Innovation 

• Lead process improvement programs by simplifying operations, enhancing controls, and driving behavior change. 

• Champion innovation and lean methodologies to reduce waste and improve service levels. 

• Evaluate current practices and technologies, identify gaps, and implement sustainable solutions across business functions. 

Project & Portfolio Management 

• Oversee nationwide projects, ensuring alignment with global trends and best practices. 

• Manage interdependencies across implementation portfolios, adjusting priorities based on strategic needs. 

• Design and operationalize initiatives within support segment frameworks to enhance associate and customer experience. 

Technology & Systems Integration 

• Research and develop solutions to address system pain points and gaps. 

• Align technology solutions across business models and markets. 

• Develop business cases for system enhancements and lead implementation of new procedures. 

Talent Development & Training 

• Attract, develop, and retain a highly skilled workforce through mentorship, succession planning, and capability building. 

• Oversee Continuous Skills Development (CSD) activities, including onboarding, training, and upskilling. 

• Partner with cross-functional teams (AP, Systems, RO, People) to ensure seamless execution of training programs. 

Change Management & Communication 

• Define vision and strategies for change management, build business cases, and gain stakeholder buy-in. 

• Communicate effectively with cross-functional teams and executive leadership to influence decisions and drive adoption. 

What You’ll Bring 

• Strong communication skills and the ability to influence effectively – confident, concise, and organized thoughts.   

• Ability to partner and collaborate while establishing credibility, analyzing stakeholder needs, and responding effectively and efficiently.   

• Demonstratable business acumen and ownership of projects.   

• Defining vision and strategies for continuous improvement and drive change; defining internal and ext