PRACTICE MANAGER - PHYSICIAN OFFICE/CARDIOLOGY

Job Summary/Overall Objectives

Will be responsible for daily management oversight of all areas within a specific IHMG Clinic location. This includes direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning. Consider the financial impact of decisions; use financial concepts for decision-making; monitor financial performance; Establish and maintain a safe working environment.  Maintain high levels of patient satisfaction, and steady growth in services and revenue.    Travel required.   

Essential Job Functions

Staff Management:

• Direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning
• Equitably and consistently apply and practice policies and procedures for all staff.
• Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria.
• Provide opportunities for staff to actively provide input into the decision-making process; seek input before a decision is made.
• Encourage commitment to quality work throughout areas of responsibility.
• Provide regular feedback, praise, and recognition, reward accomplishments and results appropriately.
• Hold staff accountable for consistently modeling the behavioral standards
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match the right person to the right job
• Provide opportunities for the education, training, and development of staff to help them reach their highest potential
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for potential future leadership opportunities within Independence Health

Financial/Strategy:

• Monitor financial performance, develop plans for improvement.
• Consider financial impact of decisions; use financial concepts for decision-making
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities

Environmental

• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant
• Ensure compliance with office/clinical policy procedures such as timely patient test authorizations, open ticket completion and tracking, co-pay collection levels, and registration denial levels.
• Maintain office appearance, order maintenance as needed, and ensure the office is a safe environment for the patients and employees
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Associate’s Degree or Higher in Health Care Administration, Business Administration, or related field
• Five (5) years of clinical, physician practice or healthcare related experience.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Experience in Healthcare setting
• Prior supervisory experience

License, Certification & Clearances

• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program. 
• Act 33 with renewal 
• Act 34 with renewal 
• Act 73 FBI Clearance 

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations. 

Equal Employment Opportunity 

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination o