Banquet Captain (Casual)

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Engaging service, delicious cuisine and distinctive surroundings make every special event a truly memorable affair. Showcase your service and organization strengths as Banquet Captain, where your attention to detail, safety and quality will help “set the stage” for a successful group function.

Hourly Rate: $18.03

What you will be doing:

• Oversee the set-up and breakdown of function rooms
• Check service stations for necessary equipment and set up: food, beverages, ice, dishes, and utensils; replenish as needed
• Provide any service required by the guests on the banquet floor
• Provide support for banquet servers during events
• Ensure that overall cleanliness and maintenance of our banquet venues exceeds expectations
• Assist guest regarding menu items in an informative and helpful way
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Act as a liaison between the Kitchen and the floor.
• Assume responsibility of the function in the absence of the Banquet Manager.
• Assist with Payroll and Scheduling responsibilities as assigned.
• Effectively manage, lead and supervise the banquet team.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit.
• Motivate, lead, coach and monitor the performance of the Banquet team members.
• Assist Banquet Manager with performance reviews for Banquet team members as assigned.
• Clear and reset tables in a timely manner while adhering to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times

Schedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. 

Qualifications

• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
• Must have extensive beverage knowledge (wines, liquor, beer and classic cocktails)
• Must be able to multi-task, be organized and be detail-oriented in a fast paced, high volume environment
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
• Must possess superior guest service skills be a strong team player
• Maintain a professional working environment and attitude

Education:

• High School diploma (or equivalent) and/or vocational training

Experience:

• Minimum of two (2) years of Banquet experience in a high volume operation 
• Previous experience in luxury hotel environment desirable

Licenses or Certificates:           

• TB Clearance required
• Maui County Liquor card required
• Food Safety Certificat