HVAC Customer Support Coordinator

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More! 

What we look for:  

High school diploma or equivalent required, plus a minimum of two to five years of industry experience managing or supporting operations teams and / or scheduling. 

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 

• Must have strong interpersonal skills to effectively communicate with both internal and external clients. 

• Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. 

• Able to influence diverse teams to accomplish tasks/goals. 

• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage.  

Customer Support Coordinator Routine 

Daily: 

• Manage emails 

Weekly: 

• Send out the Pre-Job Checklist, Leader Observation and Near Miss metrics to Service Manager. Located on the BESafe Analytics Dashboard 

• How to Navigate BESafe Analytics  

• Send out on-call reminders  

• Generate on-call activities  

• Check Thematic (NPS) – Follow-up with Service Manager

• Understand NPS            

• CSA/CSR Call         

• Follow-up on any open Connected Chiller Setup and inform Team Lead or Service Manager

     
Monthly: 

• Toolbox Safety Training (Ensure branch is 100% safety compliance).

• Inventory Physical Inventory Management Policy and HVAC Service   

Quarterly: 

• Review individual Goals and Progress to Plan in Workday 

• Inventory Transactions   

• Servcie Manger Business review  

• Building Solution North America All Hands Quarterly Meeting 

• Local Townhall Meeting 

Semi-Annu