Network Operations Team Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Network Engineering

Job Qualifications:

Skills:

Analytical Thinking, Incident Resolution, Information Technology (IT) Infrastructure, Network Engineering, Network Operations

Certifications:

Cisco Networking Certificate - Cisco, Security+, CE - CompTIA - Security+ CE - CompTIA, CompTIA

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to apply the latest technologies securely and expertly. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.  Our work depends on a Network Operation Team Lead joining our team to support the Guard Enterprise Cyber Operations Support (GECOS) program in Falls Church, VA.

This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.  The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

How a Network Operations Team Lead will make an impact:

• Oversee 15+ network engineering and architecture team to develop complex solutions to meet ARNG strategic projects and initiatives.
• Provide architecture and technology gap analysis and recommend solutions to improve the operations and security of the DoDIN-A(NG) and DoDIN-A(NG)-S enterprise.
• Manage workload to balance operational and project activities and priorities
• Develop, maintain, and report on CORA and ATO POAMs
• Support CORA coordination
• Maintain Life Cycle management plan and develop Bill of Materials (BOM) / cost estimates
• Develop and maintain standard operating procedures.
• Create and defend system change requests.
• Develop, maintain, and implement a proactive capacity planning model to support business decisions.
• Demonstrated experience supervising network engineers and technicians in the operations and maintenance of DoD networks.
• Review completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients.
• Evaluate new application, infrastructure, and cloud decisions in existing context of applications, infrastructure, standards, current business strategy and future business strategy.
• Determine system specifications, input/output processes, and working parameters for hardware/software compatibility.
• Provide guidance and work leadership to less-experienced IT staff and may have supervisory responsibilities.
• Serve as liaison with senior clients, participating in meetings to ensure client needs are met.
• Provides problem and incident resolution, including dealing with software and hardware vendor technical support.
• Performs daily system monitoring; verifies the integrity and availability of networking hardware, services, systems, and key processes; reviews system and application logs.
• Documents and conducts changes during ASI windows.
• Provides leadership in on-call troubleshooting and issue resolution as required.
• Develops and maintains installation and configuration procedures.
• Collaborate with the Security team to identify and remediate application and operating system vulnerabilities.
• Acts as a liaison with other groups to provide information sharing pertaining to the needs of the diverse set of computer users supported by the client.
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.
• Coordinates the acquisition of hardware and software as well as subcontractor services as needed.
• Participate in Change Management process.
• Monitor and manage ticket queues and all work to ensure SLAs are met or exceeded.
• Provide input to Disaster Recovery/COOP plans and execution.
• Create