Customer Advocate, Office of the CEO

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  

This is an influential role, reporting to the Chief of Staff to CEO, combining strategic planning, business development, and project management to drive alignment and performance across the customer journey.  

 What you get to do in this role:  

• Optimize executive engagement with Customers: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.  
• Prioritize which Customers the executive team spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.  
• Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners  
• Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, VC firms and analysts  
• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.  
• Travel support on major trips (e.g., EMEA, APJ), as required  
• Drive the priorities of the CEO transformation team by setting agenda for weekly meetings, shape off-sites, and identify opportunities to increase leadership team effectiveness.  
• Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met.  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of hands-on project management experience
• Superb leadership and influencing skills  
• Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity  
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups  
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset  
• Sharp business judgment, ability to see "big picture" and to prioritize  
• Executive presence, strong verbal and written communication  

FD21

For positions in this location, we offer a base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.