Family Advocate (Medical Assistant)

What is the purpose of this role?

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.

What will you do?

• Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:

  • Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams

  • Administer oral, topical, and injectable medications and/or vaccinations

  • Interview patients and record medical history including standardized screening questionnaires

  • Assist providers in procedures using aseptic techniques

  • Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.

  • Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team

• Assists in patient registration, administrative workflows, and prior authorization approvals

• Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs

• Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory

• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest

• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals

• Participate in outreach efforts to Nest families including explaining program details to potential families

What do you bring to the Nest?

• Successful completion of an accredited Medical Assistant program

• Fluency in English is required for this position

• High School Diploma or equivalent required: 1-3 years of relevant experience

• US work authorization

• Vital Signs and phlebotomy experience: 1 year

• EMR Systems experience: 1 year

• Active BLS certification

• Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus

• Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”

• Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor

• Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

• Please note, this position will involve educating and encouraging vaccination against COVID-19

What is required (travel & physical requirements)?

• This is a mobile job that will be providing service in family homes

• Prolonged periods sitting at a desk and working on a computer

• Ability to lift (or pull) 40 pounds

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying t