Market Place - Barista

Summary of Functions:
As a Market Place Retail Team Member, you'll be responsible for assisting with sales for merchandise and providing quality beverages for guests within the Market Place venue. You'll adhere to Northern Quest Resort & Casino's policies and procedures and provide exceptional guest service by being efficient, friendly and knowledgeable while ensuring the store/cafe is neat, clean and well-presented at all times.
Essential Duties and Responsibilities
• Develops enthusiastically satisfied guests all of the time.
• Provides quality beverages consistently for all guests.
• Prepares beverages to standards.
• Follows health, safety and sanitation guidelines for all products and areas.
• Correctly perform all necessary paperwork and bookwork at shifts end.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Straighten and organize inventory.
• Opening, Shift Change and Closing: Perform cleaning, set-up and breakdown duties as directed by management and position requirements.
• Ensure return merchandise is restocked to the correct product location on the sales/cafe floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards.
• Proactively resolve guest concerns in a manner consistent with Kalispel Hospitality, and with guest satisfaction in mind; partner with the Resort Retail leadership team on elevated guest issues.
• Ensure inventory control/protection of organizational assets.
• Available and willing to work any changes in hours deemed necessary for business levels.
• Promote sales and upgrading of items.
• Assists with training of new team members.
• Aware of all promotions and events in Casino.
• Ability to maintain organization of all Resort Retail spaces.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
• This job has no supervisory responsibilities.
Experience
• Three months’ related experience and/or training are helpful; or equivalent combination of education and experience.
• Experience working as a barista is preferred.
Skills & Abilities
• Ability to handle cash and give proper change.
• Must possess excellent guest relations and guest service skills.
• Skill in identifying and resolving problems under pressure conditions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to learn and retain information quickly.
• Good verbal communication.
• Ability to work well in a team environment.
• Basic to intermediate computer literacy a plus.
• Ability to follow direction in a fast-paced environment.
• Ability to manage time effectively.
• A propensity to provide Superior Guest Service in accordance with Kalispel Hospitality.
• Maintain smile and pleasant demeanor.
Education
• High school diploma or general education degree (GED)
Other Requirements
• Ability to obtain and maintain a Kalispel Tribal Work Permit.
• Washington State Food Handlers cert. - must obtain within 14 days of start date.
• Hepatitis A Vaccination.
• Mandatory Alcohol Server Training (MAST) certification. - must obtain within first 60 days of start date.
• Available and willing to nights, weekends and holidays as required.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
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