Compliance Associate Manager, Home Lending

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters can live and work anywhere in the U.S. We also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Our Compliance team plays a critical role in mitigating risk and protecting Upstart’s growth and success, and as a Home Lending Compliance Associate Manager at Upstart, you will have a tremendous impact on this critical team.  Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving practices.  You’ll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you. 

Position Location - This role is available in the following locations: Remote

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Advise various teams to implement compliant operational processes and regulatory requirements for mortgage loan products, primarily home equity lines of credit (HELOCs).
• Assist compliance management in supervising operational processes to ensure the compliance program is effective in identifying, preventing, and correcting areas of non-compliance with internal policies or regulatory requirements.
• Independently perform regulatory compliance monitoring and oversight, develop compliance KRIs, and report potential risks to management.
• Work with business stakeholders to craft compliance guidance, procedures, and job aids that comply with various regulations and internal policies.
• Coordinate with operations and product teams to design new controls and enhance existing controls for new and existing home mortgage products.
• Partner with operations and product teams to drive efficiency, identify opportunities to improve processes, and build remediation plans to resolve issues where appropriate.
• Simplify compliance regulations so that technology teams can build scalable solutions, find elegant and  creative solutions to compliance requirements, and work with various technical teams to empower various stakeholders.
• Support organizational change management by acting as an advocate and subject matter expert for the compliance team on strategic initiatives.
• Ability to identify and effectively communicate complex compliance issues with internal and external stakeholders.
• Use past experience and judgment to provide advice on industry best practices related to product details, offerings and criteria.
• Support geographic expansion into new markets by assessing and implementing state-level requirements.

What we’re looking for: 

• 5+ years compliance or regulatory experience in financial services with proven knowledge of consumer protection regulation including working knowledge of applicable laws including; TILA, RESPA, ECOA, FCRA, GLBA, FDPA, Fair Housing Act, HMDA, SAFE Act, UDAAP, EFTA, SCRA, mortgage call reporting, and related state laws 
• Prior experience in operationalizing a mortgage lending compliance program including monitoring and testing procedures and assisting with business needs
• Great communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests 
• Self-starter mentality with the ability to work well un