Assistant General Manager (CAM)

Description

Join our Team! Leland Management is seeking an Assistant General Manager (Assistant CAM) for one of its communities in the Orlando, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday from 9:00am to 5:00pm) with a competitive salary and excellent benefits.

Summary:

The Assistant General Manager is responsible for the supervision of specified departments and assists the General Manager in all operations as requested. Establishes and maintains a positive employee climate to meet or exceed resident expectations.

Duties and Responsibilities

Resident Service:

• Has a friendly, personable style with residents. Anticipates resident’s needs.
• Responds promptly and follows through on Resident complaints in an effective and friendly manner. Recognizes and rewards effective resident service of staff.
• Reviews Resident comments, E-mails, and correspondence complaint letters with employees and replies to the Residents resolving issues and/or concerns. Manages Resident service problems with minimum assistance from GM. Informs GM if serious Resident problems. Develops creative solutions to Resident service problems.

Technical Knowledge/Operations:

• Attends meetings to develop action plans and communication between departments.
• Supervises and verifies accuracy of reports and paperwork daily.
• Successfully fills in and assists all Resident service operations.
• Ensure all departmental, management, and company instructions are clearly posted and followed.
• Ensures computer system is operating and is backed up daily.
• Ensures all standards of operation for the departments are in place and operating effectively.
• Knowledge of all Community services and assets.

Financial Management:

• Reviews Association revenues and expenditures daily, weekly, and monthly to ensure all departments are operating within budgeted guidelines.
• Reviews monthly financial statements with Maintenance, Lifestyle and General Manager.
• Assist General Manager on annual budget preparation.
• Suggest cost-cutting measures in the operation without affecting quality or service.
• Effectively communicates to GM relevant financial status information. Monitors progress against Resident and department expectations throughout the year.
• Plans staffing needs based on relevant labor information such as seasonal resident fluctuations and economic trends.

Human Resource Management:

• Discusses and assists with departmental objectives. Ensures all employees know department goals.
• Assist with regular department employee meetings as needed
• Treats employee fairly, consistently and with respect. Recognizes and rewards excellent performance. Encourages and promotes teamwork. Maintains a positive work environment. Sets a positive example for all subordinates.
• Assists with ensuring all employees are fully trained in emergency procedures. Ensures key control procedures are in place and followed. Effectively delegates projects and duties.

Training

• Ensures all employees participate in relevant orientation programs and service skills training.
• Trains staff on standard department operating procedures and records employee participation and progress.
• Ensure employees are aware of and trained in safety and emergency procedures as required by law (e.g., earthquakes, hurricanes, fires, etc.). Utilizes highly effective employees to assist in training new employees.
• Makes safety training such as CPR and First Aid training available.
• Cross train employees in different positions within their department.

Community Relations:

• Maintains communication with local municipalities, government agencies and sheriff’s department.
• Participates in community activities as well as employee activities.

Requirements

Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position standards.

Education and/or Experience:

A minimum of a high school diploma, general education degree (GED) or more than two years

related on the job experience. Must be experienced with computer systems and software such as Microsoft Office. Must possess a current Florida CAM License.<