Regional Manager

Regional Manager | Hawthorne Residential Partners

 

Regional Manager | Position Summary 

The Regional Manager is responsible for the overall financial, operational, and cultural performance of an assigned portfolio of apartment communities. This role partners closely with Community Managers, corporate leadership, and ownership groups to ensure strong occupancy, revenue growth, expense control, compliance, and team development. 

The Regional Manager sets the tone for leadership across the portfolio by modeling accountability, clarity, professionalism, and a commitment to Hawthorne’s Live It culture. 

 

Regional Manager | Job Functions 

Portfolio Leadership and Operational Oversight 

• Oversee performance of assigned communities across financial, operational, and service metrics
  • Conduct regular site visits to evaluate operations, apartment home presentation, team effectiveness, and compliance
  • Establish clear expectations for Community Managers and hold teams accountable to company standards 
  • Support communities during staffing transitions, acquisitions, performance challenges, and growth initiatives 
  • Reinforce Hawthorne policies, procedures, and operational consistency across the portfolio 

Financial Strategy and Performance Management 

• Review monthly financial statements, budgets, and variance reports
  • Partner with Community Managers to develop strategies that improve occupancy, rental income, and expense control
  • Lead annual budget preparation and forecasting 
  • Monitor capital improvements and renovation projects 
  • Participate in ownership reporting, financial reviews, and strategic planning discussions 

Talent Development and Leadership Coaching 

• Recruit, mentor, and develop Community Managers and onsite leaders
• Conduct performance evaluations and provide structured feedback
• Identify high potential team members and support succession planning
• Promote leadership growth aligned with Hawthorne’s Career Path Program 

Compliance and Risk Management 

• Ensure adherence to company policies, management agreements, and regulatory requirements
• Maintain discretion and confidentiality regarding personnel matters, financial data, and ownership communications
• Support crisis management and emergency response planning 

Resident Experience and Brand Stewardship 

• Maintain high standards for apartment home presentation and customer service
• Support reputation management through review monitoring and resident engagement
• Champion Hawthorne’s Live It culture across the portfolio 

Regional Manager | Education, Experience, and License Qualifications 

Education:

• High School Diploma or GED required
• Bachelor’s degree in Business, Management, or related field preferred 

Experience:

• Three to five years of successful experience as a Regional Manager required
• Multi site or portfolio oversight experience preferred
• Proven success driving occupancy, NOI growth, and expense management
• Experience leading, coaching, and developing onsite leadership teams
• Industry software experience in Yardi Voyager and Microsoft Office required 

Licenses and Certifications:

• Valid Driver’s License required
• CAM, CAPS, ARM, or other industry certifications preferred 

 

Benefits that Matter 

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially. Here’s what you can look forward to: