Customer Success Manager

Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, winner of the 2020 HPE-IAPP Innovation Award, and Leader in the IDC Marketscape for Data Privacy Management. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

As the Great Plains Regional Sales Manager, you will be entrusted with building and owning strong relationships with partners, prospects and customers and evangelizing our value proposition with various stakeholders. Ultimately, you will be responsible for building high growth and repeatable business in your territory.

This is an amazing opportunity for a senior sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic company. Leveraging partners to drive growth, you will also work with systems engineering, customer success, product management, professional services, support, and finance teams.

You would have 3-5 years recent experience in Enterprise Sales including Data Protection or Cyber Security, as well as a strong understanding and connections with channel partners covering this region.

Summary:

The Customer Success Manager (CSM) is responsible for the success of our enterprise SaaS customers. This includes onboarding new customers, providing ongoing support, and ensuring that they are getting the most out of our product. The ideal candidate will have a strong understanding of the SaaS industry and a passion for helping customers succeed.

Responsibilities:

Aligned to Securiti’s top Enterprise customers across North America

Responsible for the entire customer lifecycle from onboarding to renewal

Onboard new customers and introduce them to our product and support processes

Provide ongoing support to customers, including troubleshooting issues, providing training, and answering questions

Work with customers to identify and implement solutions to their business challenges

Track customer satisfaction and identify opportunities for improvement

Collaborate with sales, marketing, and product teams to ensure that customer needs are met

Identify and close expand opportunities aligning Securiti’s solutions 

Ensure we exceed customer expectations throughout the customer journey leading to highest possible rate of retention and renewal

Qualifications:

3+ years of experience in customer success or a related role

Strong understanding of the SaaS industry

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Ability to work under pressure and meet deadlines

Bachelor's degree in business, computer science, or a related field

Benefits:

Competitive salary and benefits package

Opportunity to work with a talented team and make a real impact on our customers

Chance to learn and grow in a fast-paced, dynamic environment

Challenging and rewarding work

If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply. We are looking for a team player who is eager to learn and grow, and who is committed to making a difference in our customers' businesses.

About Us

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

The exponential growth of data brings massive new oppor