PMO Learning & Development Program Manager

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The PMO Learning & Development Program Manager (PgM) is a trusted consultant that provides program or portfolio management across multiple initiatives that enable the development and enhancement of CDW’s Project Management (PM) community. The PgM provides strategic, consultative guidance and manages complex programs, including oversight of Project Managers assigned to workstreams. The PgM owns all aspects of program delivery, from initiation to closure, with a focus on learning and development outcomes. This role is integrally involved with business stakeholders across CDW’s U.S., Canadian, and Indian teams, and may partner with PMO leadership to align efforts with strategic priorities. Programs are typically of significant complexity and support a mix of mainstream, legacy, and emerging methodologies and tools. The PgM leads cross functional teams, to ensure a consistent and cohesive enablement experience for PMs.. The PgM works well within ambiguous circumstances – bringing process and order, transforming uncertainty into actionable plans and deliverables. In this role, the PgM also leads the design and execution of scalable learning strategies that grow certification rates, accelerate time to proficiency, and strengthen the global PM community. The successful PgM balances scope, risks, dependencies, across multiple initiatives to deliver on defined business outcomes. Success is measured not just by program execution, but by the PgM’s ability to grow confidence, capability, and contribution across CDW’s internal PM organization.     

What you will do:

Program Ownership & Strategy

• Manage cross-functional initiatives to support the development and growth of CDW’s global Project Management (PM) community. Ensure accurate tracking of program timelines and scope, and report progress and milestones to stakeholders. Validates initial program scope and estimates, making recommendations to senior leaders and stakeholders to maintain alignment with business objectives.
• Maintains continuous alignment of program scope with CDW’s broader PMO strategy and learning goals. Make data-informed recommendations to modify programs and enhance their impact on capability, confidence, and organizational outcomes.
• Identifies risks and cross-functional dependencies that impact enablement programs and learning solutions.  
• Proactively monitors engagement across teams, and adjusts as needed to meet program goals.
• Establishes and owns program communication plans that synthesize updates across multiple workstreams, enabling stakeholders at all levels to stay informed and engaged..

Learning & Development Enablement

• Design, execute, and continuously evolve scalable learning strategies that grow certification rates (e.g., PMP, SAFe), accelerate time to proficiency, and close skill gaps across CDW’s PM population.
• Own the onboarding experience for new PMs, ensuring clarity of role expectations, delivery practices, and cultural integration across regions.
• Manage the PM learning portal strategy, ensuring resources are easy to find, up-to-date, and aligned with real-time needs.
• Partner with field leaders and managers to create targeted enablement solutions, development playbooks, and performance support tools.
• Lead programs and engagement experiences that strengthen the PMO community—such as quarterly forums, recognition initiatives, and peer-led learning.

 Leadership

• Takes accountability for program results and holds contributors accountable for their scope of work. Ensure deliverables meet standards, timelines, and strategic intent.
• Instills trust and alignment with stakeholders by building strong relationships, adapting to change, and driving cross-functional collaboration.  
• Demonstrates ability to diffuse uncomfortable situ