Customer Service Specialist

The Customer Service / Engagement Specialist role requires a ‘go getter' personality who eagerly accepts challenges, initiates problem solving, has an extremely high level of attention to detail and is comfortable with new technologies. Must be able to take initiative, multi-task, work well under pressure, adapt to change, and complete required assignments in a timely fashion. 

This position is responsible for customer service/order entry processes and community engagement activities. You will be working closely with community groups and homeowners to help SOURCE Global successfully implement the SOURCE Water Program that will provide - at no charge to homeowners - safe drinking water in communities experiencing water quality or drought issues. 

In this role, you will: 

• Conduct virtual site surveys for drinking water system suitability assessment/surveys of the homes of community members who sign up to receive systems, including identifying optimal placement of SOURCE’s water-generating panels and dispensers.  
• Identify opportunities for potential community outreach efforts.  
• Educate potential customers on SOURCE Hydropanels 
• As needed, encourage, and motivate homeowners to accept this donor-funded drinking water system for their homes.
• Schedule appointments for in-person site surveys, taking into account customer location, required travel time, etc. 
• Obtain information, such as contact details and referrals, from potential leads for follow-up. 
• Meet daily and weekly targets for scheduled/completed site visits. 
• Document, track, and follow up with interested homeowners on your caseload. 
• Upload new lead information and enter gathered data into SOURCE database. 
• Prepare and submit end-of-day reports. 
• Enter orders into the ERP system, provide status updates to cross-functional team. 
• Monitoring and providing feedback on the customer service and community engagement metrics.  
• Other duties as assigned.

THE IDEAL CANDIDATE:

The ideal candidate is someone who embraces a mentality of “Yes, If.” They’ve got grit and tenacity and are ready to jump in and do whatever it takes to get the job done. They also will have…

• Ability to communicate fluently in both English and Spanish, written and verbal (required)

• Previous outreach and/or face-to-face sales experience preferred 

• Construction experience as a plus 

• Excellent communication (oral and written), listening, interpersonal, and negotiation skills 

• Ability to maintain a high level of energy and positive attitude 

• A self-driven and organized nature 

• A personable and empathetic personality, ability to build ongoing rapport with customers 

• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook

• Comfortable using technology and phone systems, with an ability to learn quickly

• Strong attention to detail and accuracy 

• Strong work ethic, ability to learn quickly and adapt to change

WHAT WE OFFER: 

• Competitive medical, dental, and vision plans 
• Paid Time Off (PTO) and 13 paid holidays 
• Employer-paid short-term disability and long-term disability plans 
• Employer-paid life insurance

ABOUT SOURCE GLOBAL:

The SOURCE team comes to work every morning with one purpose: perfecting your water and the water of everyone on this planet. Together with our customers, our partners, and our team, we are transforming the human relationship with water.

Our Vision 

Perfecting water for every person, every place 

Our Mission

Making drinking water an unlimited resource 

Our Product 

We designed SOURCE: a HydropanelTM that meets the drinking water needs of the more than seven billion people on earth. Applying thermodynamics, materials science, and controls technology, SOURCE needs only sunlight and air to make drinking water each day at homes, schools, offices and more.