Assistant Program Manager - Corporate Education

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About Northern Essex Community College:

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:

POSITION: Full-Time Assistant Program Manager - Corporate Education (Staff Associate): Center for Corporate and Community Education (CCCE); Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: Reporting to the Program Manager of Corporate Education, the Assistant Program Manager is a key member of NECC's Center for Corporate and Community Education team managing the execution and servicing of education and training programs for firms and organizations located in the Merrimack Valley. This person will act as the liaison between the Center and its corporate clients as well as the instructors the Center sources to ensure the seamless implementation of individual Corporate Education programs. The Assistant Program Manager will provide excellent customer service and use client and instructor feedback to inform the Program Manager's perspective on how to refine existing offerings and create new ones. This person will also need to be intimately familiar with the software applications and corresponding processes that facilitate our offerings. 

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

Program Coordination (50%)

Corporate Education and Training:

• Coordinate the logistics around instructor sourcing and curriculum development and delivery.
• Prepare all training materials for instructors in a timely manner.
• Work closely with instructors and clients to coordinate class logistics, equipment and material needs, and location.
• Manage invoicing and confirm status of revenue collection on a regular basis for review with Program Manager and Finance and Operations Department.
• Proactively manage instructor and customer expectations of program delivery and provide customer service that exceeds expectations.
• Oversee and ensure all corporate education student registrations are properly and accurately documented.
• Utilize NECC software applications such as 25 LIVE, Banner, Destiny One, Raiser's Edge, Training Pro, and other workforce databases as necessary for room reservations for courses, customer contact tracking