Senior Database Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. 

In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product.

Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

 

THE TEAM

 

We are looking for a Senior Database Engineer (DBE) to join a team of talented Engineers. This role will be a member of the Database Engineering & Operations group within Zuora's Cloud Engineering and Technical Operations organization, which supports and scales customer facing Zuora services and underlying infrastructures. The DBE will be responsible for operating, automating MySQL and similar database instances across Zuora’s platform.

 

WHAT YOU'LL ACHIEVE

As the performance of the database is critical to the response time of the application, and the Zuora service is business critical to every single one of its customers, this role is critical to the success of the business itself. You will make a major difference in how the service scales and sustains data availability, scalability, performance and recovery capabilities. The DBE should have significant background and expertise in database administration on Linux and open source environments, and be fluent in best practices in designing optimal systems, storage architectures and automation frameworks. You must also be security minded and continuously exercise good judgment in ensuring the privacy and integrity of our customers' data.

Prior experience in managing database systems that store highly sensitive data and adhere to regulatory compliance such as PCI and SAS70/SSAE16 is a must. This role will work closely with fellow members of the Engineering teams to maintain business continuity and performance.

 

• Participate in design reviews with Engineering to ensure a given release does not compromise the security, integrity or quality of the underlying data structures used by the application 
• Maintain high security and ethics, adhering to regulatory compliance such as PCI and SAS70/SSAE16 with respect to data storage, management, and access 
• Automate tools and processes to establish trends in data growth and forecast capacity needs 
• Execute data migrations and database upgrades as part of Zuora's product releases and ensure our automation is keeping up with our ever increasing database growth 
• Ensure all databases and processes follow best practices and fit into the strategy. Initially perform, and longer term provide oversight for all MySQL, Oracle, Snowflake administration including installation, configuration, replication, backups, and performance tuning 
• Work with the various Engineering groups and ensure database changes are in-line with operational standards and meet the strategies needed to scale Participate in on-call responsibilities, including at the database and storage tier.
• Work hand in hand with Release Engineering teams to support database changes required for new code deployment

 

You will take part in a shared on-call rotation that won't cripple your life or kill your soul. 

 

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 7-10 years of experience as a MySQL and/or Oracle Database Engineer
• Excellent coding and automation skills using Python and/or Shell Scripting 
• Good experience with public cloud technologies such as AWS and Microsoft Azure 
• Drive best practices in monitoring databases with the ability to identify key performance indicators and put facilities in place to alarm on-call personnel for actionable events.
• Expertise in various MySQL replication technologies including when to use one method over another, limitations, and alternatives 
• Fluency in horizontally scaling database infrastructures (MySQL clustering, Oracle RAC, Snowflake high-available architecture) 
• Strong track record at implementing automated solutions for database operations, including failover, schema changes and sharding to name a few using technologies such as Ansible, Puppet, Jenkins, Terraform
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