People & Culture Director, Residential Services

People & Culture Director| Columbia Hospitality Residential Services

This position will be an onsite position based out of Columbia's Seattle Support Center located in downtown Seattle with frequent travel to the assigned properties within the region. The People & Culture Director is responsible for supporting the Columbia Hospitality Residential Services business division and performing P&C-related duties on a professional level. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, policy implementation, employment law compliance, worker’s compensation and the tracking of People metrics to support business decisions.
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range – $120,000 - $130,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• Provide guidance to residential executive leadership and onsite property leaders related to employee relations, accommodations, leaves of absence and other HR related matters
• Act as P&C Business Partner for the Columbia Hospitality Residential Services division
• Facilitate training programs for team members
• Responsible for various projects and duties within the People & Culture team including but not limited to: onboarding new team members , creating and implementing standards for recording employee relations issues and investigations, maintaining and updating P&C related policies and procedures on the company intranet, etc.
• Manage routine to complex employee relations issues. Conducts effective, thorough and objective investigations and partners with leadership to recommend appropriate action to resolve the issues
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance; partner with other departments as needed/required
• Collaborate with other areas of the company on the implementation and rollout of plans, programs and policies
• Works closely with management and employees to improve work relationships, build morale, increase productivity and retention
• Complete projects as assigned by P&C and Residential leadership, or as needs are recognized
• Partner with Residential Services executive leadership to develop and execute People & Culture strategies that support business objectives, operational excellence, talent retention, and organizational growth.
• Support workforce planning, succession planning, and leadership development initiatives to ensure a strong pipeline of talent across the Residential Services portfolio.
• Serve as a strategic advisor to senior leaders on organizational design, change management, culture initiatives, and talent management strategies.
• Drive employee engagement initiatives and partner with leaders to develop action plans that strengthen team member experience, retention, and overall organizational culture.
• Performs other rel