Customer Success Intern

Requisition ID:  91463 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

 

Position Specific Description

As a Customer Success Intern, you will support customer-facing teams with research, data analysis, and administrative tasks while assisting with process documentation and workflow optimization initiatives. You will participate in cross-functional projects focused on enhancing customer experience and help develop and maintain performance metrics and reporting dashboards. Your role will include supporting implementation of technology solutions and automation efforts, contributing to customer communication strategies and program development, and assisting with energy program enrollment and customer education initiatives.

This position offers valuable exposure to utility operations, customer relationship management, and emerging technologies including AI applications. You will work closely with experienced professionals across account management, analytics, and technology teams while contributing to meaningful projects that directly impact customer satisfaction and operational efficiency.

 

Job Overview

To be considered for an internship, you must be actively enrolled at a college or university as a full-time student seeking a bachelor’s degree or higher. You must also have a current cumulative GPA of 3.00 or higher (on a 0.00 to 4.00 scale).

Job Duties & Responsibilities

• Assists department with assigned projects
• Completes challenging projects and assignments
• Presents final project to senior leadership at the end of the internship
• Assumes responsibility for own travel, lodging, and transportation necessary to be available for the program
• Performs other job-related duties as assigned

Required Qualifications

• High school grad / GED
• Maintain active enrollment in a Bachelor or higher degree program
• Maintain cumulative GPA of 3.0 or higher

Preferred Qualifications

• None

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Intern
Organization:  Florida Power & Light Company 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or a