Global Customer Service Analyst (f/m/x)

Job Description:

The Impact You'll Make in this Role: 

As a Global Customer Service Analyst, you have the incredible opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:  

• Customer order management in SAP and customer case management in Salesforce

• Own end-to-end order management process for assigned cross-border customers

• Collaborates with cross-functional teams to manage global order end-to-end processes (Sales, Marketing, Credit, Planning, Warehouse, Logistics, Freight Forwarders, Customer Issue Resolution, and other parties as needed)

• Manages activities related to sourcing, transportation, and delivery of cross-border orders throughout the entire supply chain and support all aspects of the customer relationship

• Consistently apply 3M export and global regulatory policies and procedures for internationally destined shipments to meet global trade requirements and minimize risks and anticipate and identify customer requirements in an export-import process

 
 Your Skills and Expertise:    

• Bachelor’s degree with an emphasis in International Business, Foreign Trade, and Customs, Global Supply Chain, or Logistics is highly desirable

• English proficiency both verbal and written (minimum C1 level)

• Must be able to adapt to a rapidly changing global environment

• Demonstrates strong verbal and written communication skills

• 1-2 years combined international customer service experience e.g. in a manufacturing environment, export control, global transportation, logistics, (would have an advantage with an understanding of Incoterms, Free Trade Agreements, Export/Import documentation, Harmonized Tariff Codes, global sourcing and/or automotive industry)

Additional qualifications that could help you succeed even further in this role include: 

• SAP and Salesforce knowledge would be an asset

• 1+ years’ experience working with global companies in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers located in different geographies

• Great attention to details, analytical, has a customer-first mindset and be able to work in a demanding environment

• Ability to work in culture of compliance

• Strong interpersonal and relationship building skills

Supporting Your Well-being :

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.   

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 

• Internal integration events 

• Holiday Bonus 

Job specifics:

Work location: Hybrid with 2 days per week/8 days per month in the 3M GSC office

Please provide CV in English version.

Does this opportunity and our innovative 3M culture align with your career aspirations?   

If so, we encourage you to apply and embark on a journey of creativity and growth with us. 

We look forward to hearing from you! 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.