Engineer 2 - Endpoint Platform Services Team - Hybrid - Seattle

Job Description

An Engineer 2 is part of a key team of Nordstrom Technology professionals that applies scientific, mathematical, and social principles to design, build, and maintain scalable and sustainable technology products, devices, systems, and solutions. These technology products and solutions provide amazing customer experiences while meeting the needs of the business.

Engineers on the Endpoint Platform Services team are responsible for building, configuring, and securing Windows and Mac endpoints at Nordstrom to enable teams to be productive in delivering their services. As an Engineer 2, you will be responsible for testing, maintaining, and troubleshooting different systems and platforms.

What you’ll be doing:

• Drive end user experience goals and initiatives for on-going end user productivity improvements

• Write and contribute to project plans, author engineering level documentation, and develop detailed test plans

• Diagnose and resolve complex issues with technical assistance from internal teams and technical IT management

• Support endpoints used across the organization including but not limited to patching, compliance, security, and end user experience

• Work with a diverse range of device types such as desktops, laptops, mobile devices across different platforms such as Windows, Android, iOS, and macOS.

• Participate in an on-call rotation as needed

More about you:

• Ideal candidate will have large-scale, distributed infrastructure experience

• Strong customer service focus coupled with a proven ability to positively interact with customers of all levels within the organization

• Willingness to dive into challenging areas from large projects to critical incidents

• A continuous growth mindset and a passion for learning new technologies and skills

• Motivated, critical thinker able to solve challenging problems

• Ability to meet deadlines in a fast-paced environment

Qualifications:

• BS in Computer Science/Engineering or equivalent education and experience required

• 3+ years’ experience with end user computing technologies within a complex organization including development, implementation, and support

• Demonstrated experience with the application management lifecycle within Microsoft Configuration Manager, including creation, deployment, monitoring, and management

• Intermediate experience with programming or scripting languages such as PowerShell or Python

• Intermediate experience with all supported Windows server and workstation operating systems

• Intermediate experience with supporting Microsoft technologies including but not limited to AD, DNS, GPO, IIS, SQL

• Experience with enterprise scale application packaging tools including but not limited to Intune, Munki, AutoPkg, CMPackager, and InstallShield

• Experience with enterprise scale configuration management and mobile device management tools (e.g., Configuration Manager, Jamf, Intune)

• Understanding of source version control systems (e.g., Gitlab, GitHub)

• Understanding of industry standard monitoring tools (e.g., New Relic, SCOM)

• Understanding of security protocols and standards

#LI-EB1

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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