Reservation Agent

“Working with Domes is like being part of a family, it’s like coming home.”

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Team Spirit, Positive thinking & Integrity are a few of our team’s characteristics and we look forward to adding someone new to it.

Responsibilities

·        Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system

·        Respond to guest inquiries regarding room availability, rates, amenities, and promotions

·        Assist guests with modifications or cancellations to existing reservations

·        Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented

·        Process payment transactions and ensure accuracy in billing and financial documentation

·        Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests

·        Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Requirements

·        Bachelor's degree in hospitality or related field preferred

·        At least 2 years’ experience in a similar position is required

·        Excellent verbal and written communication skills in English and Greek; additional languages are a plus

·        Strong attention to detail and accuracy in data entry

·        Ability to multitask and prioritize tasks in a fast-paced environment

·        Familiarity with hotel reservation systems and proficiency in using computer systems and software

·        Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations

·        Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs

Benefits

·        Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.

·        Various and diverse opportunities within the Group

·        Feeling safe and secure within a fast-paced organization

·        Competitive remuneration package

Domes Resorts is an equal opportunity employer, all applications will be treated in strict confidentiality.

Only suitable candidates will be contacted.