Lead ServiceNow Practice Architect (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

As the Lead ServiceNow Practice Architect, you serve as the technical leader in the organization. You will shape the solutions we deliver, co-create our go-to-market strategy, drive innovation in ServiceNow solutions, and ensure the growth of our people and our business. This role combines an exceptional depth of technical expertise with visionary leadership, influencing the development of cutting-edge ServiceNow solutions, fostering knowledge-sharing, and engaging in thought leadership within the ServiceNow community.

Your responsibilities include:

• Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow license sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. This may involve interacting with both technical and non-technical stakeholders. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution, including implementation plans, timelines, and cost estimates, and ensure that the proposed solutions address all the specific requirements outlined in the solicitation documents.

• Innovation: Serve as the unequivocal expert in our Practice’s strategic initiatives. Lead the design and development of innovative ServiceNow solutions that align with ICF’s go-to-market strategy. Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space.

• Talent Management: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Lead the mentorship program for all technical practitioners and the corps of ServiceNow architects in growth and thought leadership.

• Delivery Excellence: Design the implementation framework and plans to ensure repeatable, quality, delivery; and support marketing and sales go-to-market strategies. Identify new methodologies, technologies, and best practices to institute within the Practice’s delivery methodology. Ensure practice-wide understanding and adherence to these new concepts, procedures, and best practices.

10% - potential travel to client locations

Required Experiences and Certifications

12 or more years of experience implementing or architecting ServiceNow and similar SaaS solutions.

ServiceNow Certified Technical Architect or Certified Master Architect

US Citizenship is required (required by the federal government for this position).

Certified in one or more additional mainline certifications, with preference for the following:

• Certified System Administrator

• Certified Application Developer

• Certified Implementation Specialist (CIS) – Human Resources

• CIS – Customer Service Management

• CIS – IT Service Management

• CIS – Discovery

• CIS – Service Mapping

• CIS – Strategic Portfolio Management

• CIS – Application Portfolio Management

• CIS – Software Asset Management

• CIS – Hardware Asset Management

Valuable Skills for this Role

The ideal candidate will also have:

• Certification in one or more mainline certifications, with preference for the following:

  • Certified System Administrator

  • Certified Application Developer

  • Certified Implementation Specialist (CIS) – Human Resources

  • CIS – Customer Service Management

  • CIS – IT Service Management

  • CIS – Discovery

  • CIS – Service Mapping

  • CIS – Strategic Portfolio Management

  • CIS – Application Portfolio Management

  • CIS – Software Asset Management

  • CIS – Hardware Asset Management

• Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.

• Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

• Excellence in designing and leading complex solutions and integrations

• Excellent understanding of system architecture and design principles.

• Excellent technical leadership skills and a hunger to take on addit