Personal Care Community Liaison

Description

Klarus Home Health is seeking a dedicated and skilled Personal Care Community Liaison for their Denver, CO personal care office.  

The Personal Care Community Liaison is responsible for ensuring high-quality personal care services in the field while supporting community outreach and referral development. This role partners closely with caregivers, clients, case managers, and community organizations to deliver exceptional care, maintain compliance, and strengthen community relationships.

The ideal candidate is organized, compassionate, professional, and comfortable balancing field supervision with relationship-building and outreach activities.

Requirements

• Conduct client supervisory visits, reassessments, and in-home quality assurance visits
• Monitor caregiver performance, including professionalism, punctuality, and documentation compliance
• Provide caregiver coaching, training, and performance support as needed
• Ensure care plans are followed, and client needs are met
• Identify and report changes in client condition, safety concerns, or service issues
• Assist with investigations related to complaints, incidents, or missed visits
• Maintain compliance with state regulations, agency policies, and EVV requirements
• Participate in on-call or after-hours support as assigned

Care Coordination & Team Support

• Collaborate with scheduling, intake, leadership, and caregivers to address client needs
• Assist with caregiver introductions, client transitions, and new service starts
• Support client and caregiver retention through proactive follow-up
• Ensure timely completion of required documentation and supervisory tasks
• Maintain accurate and up-to-date records within agency systems

Community Outreach & Marketing

• Build and maintain relationships with referral sources, including healthcare providers, assisted living facilities, hospitals, and case managers
• Conduct regular outreach and follow-up with community partners
• Represent the organization at community events, meetings, and networking opportunities
• Support marketing initiatives to drive brand awareness and referral growth
• Track outreach activities and provide updates to leadership

Qualifications

• Experience in home care, healthcare, or personal care services required
• Supervisory or leadership experience preferred
• Strong communication, organizational, and customer service skills
• Ability to work independently and manage multiple priorities
• Knowledge of Medicaid, personal care services, EVV, and state regulations preferred
• Proficiency with Microsoft Office, email, and electronic documentation systems
• Valid driver’s license, reliable transportation, and proof of insurance required

Preferred Attributes

• Positive, professional, and compassionate demeanor
• Strong relationship-building and communication skills
• Client-focused mindset with a commitment to quality care
• Problem-solving ability and adaptability
• Team-oriented with a high level of accountability

Physical Requirements

• Ability to travel locally for field visits and community outreach
• Ability to sit, stand, bend, and lift up to 25 pounds as needed
• Ability to safely enter client homes and community settings

Benefits for full time employees:

• Medical / Dental / Vision Insurance
• Short / Long Term Disability Insurance
• Accident, Critical Illness, Cancer Insurance
• 401k Plan w/discretionary company match
• Company Paid Life Insurance
• 80 hours of PTO after 60 days
• 6 Paid Holidays & 1 Floating Holiday
• Mileage reimbursement
• Company-paid life insurance
• Competitive compensation