Senior Support Engineer (3rd Level)

Company Description

We are Netcompany - Intrasoft, a leading European IT Solutions and Services Group with a strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: https://www.netcompany-intrasoft.com

Job Description

A day in the life of a Support Engineer (3rd level)

As an Application Support Engineer, you will be part of a high-performing, cross-functional, and Agile team. Your everyday life will mainly consist of significantly contributing to the Digital journey of the Public or Enerprise Sector globally.

Your main duties will be to:

• Support mission-critical applications and products internationally
• Identify root causes of application errors and respond with a workaround and permanent solutions with respect to SLAs agreements
• Contribute to Product Development of department’s own Solutions using Agile methodology
• Register and assess issues, acting as the single point of 3rd level product support, following up and resolving them
• Have conformance with ITIL Incident Process

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

Qualifications

If you have

• Degree in Information Technology or related discipline
• Fluency in Unix/Linux bash commands
• Fluency in Windows environments
• Knowledge of Java and ability to identify the flow from the code
• Knowledge of development methodologies
• Knowledge of Oracle and SQL or DB2 
• Understanding and knowledge of Git
• Knowledge of Postman
• Experience with ticketing/issue tracking systems such as Atlassian’s JIRA 
• Fluency in the English language
• Ability to communicate clearly and efficiently
• Methodical, quality, and results-oriented thinking
• Adaptability and a team spirit

…then this position is suitable for you!

It would also be a plus if you had

• ITIL v3 Incident and Problem processes
• Knowlegde of Kibana

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-LF1 

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.