Call Center Specialist - Bilingual Spanish (LMA)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Ste. 1300 Houston, TX 77019

Call Center Specialist - Bilingual Spanish (Job Overview)

Schedule: Monday-Friday (7AM-5PM)

Are you ready to pioneer a new era in patient interaction? Join us as a Patient Access Specialist I, where you'll harness cutting-edge communication technologies to create a seamless, innovative patient experience.

• Be the voice of Legacy, utilizing state-of-the-art systems to ensure accurate, timely appointment scheduling and information delivery.
• Immerse yourself in a dynamic, digitally-transformed environment focused on exceptional patient care.
• Drive community impact by facilitating access to vital healthcare services.
• Collaborate with visionary teams dedicated to healthcare innovation.

Your mission, if you choose to accept it, is to navigate the digital landscapes of General Inbound Calls, Specialty Inbound Calls, or Outbound Calls, becoming an integral part of our Patient Access Department's digital revolution.

Key Responsibilities

• Orchestrate inbound and outbound calls within a dynamic, tech-driven call-center environment.
• Leverage emerging technologies to schedule appointments with precision, ensuring a smooth patient journey.
• Uphold our digital-first approach by following established protocols for referrals, insurance, and eligibility verification.
• Engage in continuous learning to stay at the forefront of industry advancements and patient access innovations.
• Exhibit game-changing problem-solving skills by utilizing data-driven insights to enhance patient interactions.
• Employ cutting-edge communication technologies to facilitate seamless inter-departmental collaboration.
• Utilize advanced analytics to identify and prioritize high-risk or urgent patient needs for optimized care delivery.
• Masterfully handle multiple tasks simultaneously, integrating phone communication with advanced computer operations.
• Champion HIPAA compliance in a tech-integrated environment, ensuring patient data security and privacy.
• Anticipate and address patient needs through superior interpersonal skills and modern communication strategies.

Minimum Qualifications

• High school diploma or equivalent, with a passion for digital innovation in healthcare.
• 1-2 years of forward-thinking customer service experience, ideally within a tech-savvy environment.
• Experience in clinical office support, with a focus on technology integration, highly preferred.
• Exemplary communication skills, both verbal and written, with a knack for digital tools and platforms.
• Proficient in the use of advanced computer systems, including MS Windows, Email, and online platforms.
• Proven experience in patient scheduling, enhanced by a tech-centric approach to healthcare access.
• Demonstrated punctuality and reliability, ready to engage with minimal absenteeism in a fast-paced setting.
• Bilingual English/Spanish proficiency, with the ability to navigate and interpret information across languages, as a digital ambassador for our diverse community.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in t