Information Governance Analyst I (Future Opening)

Management of an enterprise-wide information governance (IG) program enabling the business to operate securely, protect its people, defend its assets, and preserve shareholder value. Support GCI’s Information Governance Program providing training and directives to team members and perform as backup for the Lawful Compliance process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Information & Records Management:
• Develop standards, tools, and governance for capturing, modeling, storing, and delivering data for the enterprise in multiple platforms, primarily M365.
•Maintain GCI’s Record Retention Schedule, ensuring retention periods for company records are in line with company policy, federal, state, and local laws, rules, and regulations.
•Support information governance related initiatives to include providing guidance for data classification and records management requirements.
•Identify risks related to the poor management of records and unsecured data.
•Work with business units and functional areas to implement changes and monitor controls for managing and securing records.
•Track, maintain, and monitor offsite physical record inventory for GCI.
•Manage electronic and or physical records classification and retrieval systems.
• Facilitate and coordinate the review and secure disposition of physical and electronic records.
•Integrate document and record management processes and guidelines with other information management systems.
•Work with users to efficiently manage hard copy and electronic records.
•Support audit processes and remediation plans.
• Support the security awareness and training objectives of the Enterprise Security Office.

Lawful Compliance Backup:
•Responsible for overseeing the fulfillment of all tasks related to the Demands for Records process; this includes fulfilment of subpoenas, search warrants, National Security Letters, pen registers, and Title III voice intercepts as required by statute.
•Act as point of contact for Law Enforcement and the Judicial System including court appearances and depositions on behalf of GCI as necessary.
Information Governance Analyst (Job Family) K Schenker 5.2024 KR 5.2024
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•Research questions pertaining to the Communications Assistance to Law Enforcement Act (CALEA) and update applicable policies, procedures, and related documentation.

Training:
•Train and educate staff regarding governing information and managing records.
•Provide guidance to IG team to ensure program collaboration with the Legal Department and IT Department, to place electronic and paper records involved in litigation or potential litigation on litigation hold.
•Provide guidance to IG team to ensure adherence to Records Management and IG policy and procedures and related documentation.

COMPETENCIES:
•ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
oAbility to work independently while handling multiple projects with changing priorities and deadlines.

BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
o Ability to interact with GCI's personnel at all levels and across all business units and organizations, and to comprehend business imperatives.
o Ability to work and coordinate with multi-team environment including program managers, business analyst, IT analyst and other security professionals.

COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
o Demonstrated ability to discuss complex technical details with extended support staff and translate into non-technical communication.

COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business

 Conduct & Ethics.
o At all times is a model example of GCI’s values, principles, ethics, and code of conduct, is a model example of integrity and trustworthiness, honors the confidentiality of information entrusted to them, promotes, and fosters the mission statement for the Enterprise Security Office.

CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
o A strong customer/client focus, with the ability to manage expectations appropriately, to provide a superior customer/client experience and build long-term relationships.

RELIABILITY - Consistently follow